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Sorry, Illustrator has encountered an error and needs to close. Error 205

Community Beginner ,
Sep 11, 2022 Sep 11, 2022

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Can anyone help me step by step how to fix this? I done all others like, unistall-install, using other connection, turn off the Firewall and lock and unlock the Keychain.... An I dont have antivirus,  I am not sure if this happent after my update to Monterey Version 12.5.1 😞 

 

Thank you

 

 

Screenshot 2022-09-11 at 15.31.49.png

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2022 Sep 16, 2022

Hello @MossyMoss,

 

Thanks for confirming that. Kindly try the suggestions shared in this help article (https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html) and share your observations.

 

Looking forward to your response.

 

Regards

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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Other threads state that this might be related to the Creative Cloud app. Can you try and log out and then in to your account?

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Community Beginner ,
Sep 11, 2022 Sep 11, 2022

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Oh yes I forgot to mention that I did this as well 😞 

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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In that case please try and contact Customer care as it says in the warning.

https://helpx.adobe.com/contact.html

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Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Dear Anubhav,
 
So thank you for your email. I am so stressed with this issue. 
I try to follow your steps. Is it possible to not have in my macbook these files? I can't find the "library" or the SLStore or the SLCach. I only found the  "OOBE" by searching the name... 😞
 Could you please help me more?

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hello MossyMoss,

Thanks for confirming that, and sorry for the confusion.
Kindly try the following steps to navigate to the library and the user library folders, and try renaming the OOBE, SLStore, and SLCache folders from there:

In the Finder, choose Go > Go to Folder.
In the Go To Folder dialog box, type /Library
Click Go

Similarly, to access the user library:
In the Finder, choose Go > Go to Folder.
In the Go To Folder dialog box, type ~/Library
Click Go
 

Looking forward to your response.
Regards

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello MossyMoss,

 

Sorry to hear about this experience. I hope the problem is resolved by now. If not, kindly try the following steps and check if it helps:
 

  1. /Library/Application Support/Adobe
     
  2. /Users/<user name>/Library/Application Support/Adobe/OOBE
     
  3. /Library/Application Support/Adobe/SLStore
     


Looking forward to your response.
 

Thanks,

Anubhav

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Community Beginner ,
Sep 14, 2022 Sep 14, 2022

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No. Nothing change. Done evrything as you suched still not working snd getting the same message...

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Hello @MossyMoss,

 

Thanks for confirming that. Kindly try the suggestions shared in this help article (https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html) and share your observations.

 

Looking forward to your response.

 

Regards

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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Solved! Many many thanks! You save me!

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hello MossyMoss,

 

Glad to hear that the problem was resolved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

 

Regards

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Thank you appreciate all your help 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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sorry i can't follow how to fix this. Can you please help MossyMoss?

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @Hello24385361jedp,

 

Thanks for reaching out. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html) and see if that helps?

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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