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Spacebar and Z key shortcuts not working for the hand tool and zoom tool

Forum|Forum|7 years ago
February 1, 2019
4 replies
2637 views

The Spacebar and Z key for the Hand tool and zoom are not working. I am on Windows 10 and i checked out a bunch of threads on why this bug might be happening. Some say it's because of chrome or some other app stopping the keystroke, but none of these suggestions worked

I am on latest Illustrator CC version.

Thanks in Advance !

This topic has been closed for replies.

Correct answer Anubhav M

Hello @Ninasan,

I'm sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try rebooting your computer in Safe Mode (Windows / macOS) and checking if it helps?

If the problem persists, kindly share more details, like the OS/Illustrator version so we can check it with the team.

Looking forward to hearing from you.

Anubhav

N

Ninasan

Participant

It's 2024, and I expereince this constantly.

Monika Gause

Community Expert

The following is a list of application that have been identified in this community to cause this:

WhatsApp on the web being the active tab in the browser
WebRoot
Apple Terminal
Word, Excel, Powerpoint
»Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
»Keyboard Navigation« in Apple settings > Keyboard
Apple Mail, Outlook
Spacebar is used as a shortcut by the system
Chrome, Internet Explorer, Safari
Wacom Desktop Center, Wacom settings
Windows Touch Pad problem
LastPass, Bitwarden (password managers)
The VPN
LangSwitcher app (it needs to be closed and disabled)
Notes

M

madhav r37397749Author

Participant

Hey Bill,

Uninstalling made it work once, but the bug is showing up again.

A temporary solution is holding the alt button while operating the space and z button. I hope Adobe addresses this bug, these shortcuts are crucial to a workflow.

Bill Silbert

Community Expert

If this were a bug then it would be widely reported and I have not seen that. I think that your best bet would be to contact Adobe Customer Care at Contact Customer Care . They can do a diagnostic of your system which can’t be done here on the user to user forum.

M

madhav r37397749Author

Participant

Hey Srishti,

Resetting Preferences didn't work, would love any other suggestions ?

Bill Silbert

Community Expert

Do you have any other apps open which use those commands? Try rebooting your computer with all apps and plug-ins off except for Illustrator and see if the problem persists. If the commands work with only Illustrator open then try launching other apps one at a time until you find the conflict. You should also check your Keyboard Shortcuts dialog window (found under the Edit Menu) in the Tools section to see if the Z key is listed as the shortcut for the zoom tool.

Srishti Bali

Community Manager

Hi Madhav,

Sorry to hear about this issue. Please try resetting preferences for Illustrator and let us know if that helps: How to set preferences in Illustrator.

Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

Regards,

Srishti

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