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Stop file from automaticly loading at start up

New Here ,
Feb 03, 2023 Feb 03, 2023

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Somehow I have a Pantone chart loading upon opening illustrator and being it is a multipage PDF I have to select the import button each time it opens the program. I have no idea how this happened but I want to remove it from opening and asking on start up. 

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Bug , Import and export , Performance , Tools

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Adobe
Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Could you please show us a series of screenshots of that?

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New Here ,
Feb 03, 2023 Feb 03, 2023

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I will post it tomorrow.  It's when I am opening illustrator and you see the loading items going fast it brings up the import  options for the pdf file of all the pages of Pantone charts. If I hit cancel it errors the program. 

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New Here ,
Nov 03, 2023 Nov 03, 2023

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suzanner88441371_0-1699042209034.png

Sorry its been awhile but as you can see somehow I have this happening when I start the program. It won't load until I make a choice. 

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hello @suzanner88441371,

Thanks for reaching out. Would you mind sharing some more details, like the exact version of the OS/Illustrator and a screen recording of the problem, including what happens after you click on OK (https://adobe.ly/3GPB1tW), so we can investigate this further?


Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Do you mean a panel? If so, can you Uncheck Persistent?

Screenshot 2023-02-04 at 01.03.17.png

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Thank you I will try that tomorrow. I was trying to save the chart as a color pallet but it's empty anyway and I just saved the file for later refrence. 

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