STRG-X STRG-V problem

[Gianni Muntoni]

Sometimes,  when i cut STRG-X an element, that disappers as he shoud, and if i want to paste   STRG-V  doesn´t work,  really strange because usually works well,  and sometimes not.... if i go back and retry than may works.

this problem i have on my pc only wtith illustrator, no other programs has the same problem. 

someone the same problem?

[Monika Gause]

Does it work when you use Cut and paste via the menu?

[Gianni Muntoni]

usuall i don´t use the menu, beause i work a lot with illustrator,  all the day on Ai  i can not use the menu, but 80% of the time works well, than suddently doest´t work, 

now i tested many time with menu,  the same objekt, cut > paste ...  after around 10 times same problem.

So i can`t explain the reason, if it was caused from a file, or a strange object i coud understand.  But if i retry with the same object works...  or maximum 2 times does´t work than works again. 

[Monika Gause]

Do you have anything installed in your system that "enhances" the clipboard?

Do you have an aggressive antivirus that checks the clipboard?

Which options are turned on for the clipboard in Illustrator preferences? You can try and turn off SVG.

[Gianni Muntoni]

I don´t have installed a software for any performace, but i use a gaming pc may it has something built inside.  anyway this troble is new for me just since CC 2 updates ago, before i did not have this problem. now i tought i will ank if it is onl my problem or someone else too.

i have the standard antivirus from microsoft. 

I will ty without SVG , attached the settings. 

than i will report tomorrow it the problem persist. 

About SVG Code save, what happens if ithis option is checked on or out?  

[Monika Gause]

You can turn off the SVG if you don't copy and then paste as code into HTML editors or the like.

[Gianni Muntoni]

I am sorry 

but i tested all settings options even performace and check off "wiederherstellung"  ,  checking out svg...

if i try very often StrgX  >  StrgV  happens the same problem. 

i am sure that i work correctly because if i  StrgX  the object disappears, so it  is not my faou an the keyboard

as you see on the screenshot it is an easy object.   if  StrgZ   and I try again...  it works.

attached cpu performance

[Monika Gause]

 Try and contact Customer Care. They can have a look into your system: https://helpx.adobe.com/contact.html

[janp89503985]

I had solved it with resetting all preferences in the Creative Cloud and Illustrator. But I also deleted all setting folders for both in the user/%appdata%/roaming ... folder. After this I reinstalled both completely. Maybe this also helps someone.