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Natalie25960903ok8y
Participant
September 19, 2022
Answered

Stuck on Hand Tool

  • September 19, 2022
  • 2 replies
  • 1445 views

I am stuck on the hand tool in Illustrator. No matter what tool I click on, I am stuck on the hand tool. the spacebar has nothing to do with the problem. 

I've tried doing everything on this site: 

https://www.techwalla.com/articles/adobe-illustrator-is-stuck-on-the-hand-tool

Yet nothing seems to be working. 
Does anyone have any suggestions?

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello Natalie25960903ok8y,

     

    Sorry to hear about this experience. I would request you try rebooting your computer in Safe Mode (Windows) (macOS) and then relaunch Illustrator to check if it helps. If it works, there might be a third-party program interfering, and you might need to disable/uninstall it. You may try contacting your IT support for help with it.

     

    Feel free to reach out if you need further assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

    2 replies

    C
    Christian25246318jwif
    Known Participant
    October 12, 2023

    In my opinion, the mods should finally merge this so that this problem finally gets more attention - it doesn't just seem to affect Photoshop anymore.
    https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/14143184/page/4

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 12, 2023

    Did you boot into Safe Mode to try and fix it?

    What else did you try?

     

    This only happens to some people, it's limited to certain configurations. If you want to have the engineers dive into that, then combining threads in this forum will do nothing. Post this on https://illustrator.uservoice.com

    Or have Customer Care login to your system to find the interfering culprit. https://helpx.adobe.com/contact.html 

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    September 20, 2022

    Hello Natalie25960903ok8y,

     

    Sorry to hear about this experience. I would request you try rebooting your computer in Safe Mode (Windows) (macOS) and then relaunch Illustrator to check if it helps. If it works, there might be a third-party program interfering, and you might need to disable/uninstall it. You may try contacting your IT support for help with it.

     

    Feel free to reach out if you need further assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

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