Participant

Question

stylus pen help

Forum|Forum|5 years ago
April 25, 2020
4 replies
2185 views

I just got an HP x360 spectre with stylus pen. I tried to draw with the paintbrush in illustrator and it will draw, but it disappears as soon as I release the pen ? Any idea what I am doing wrong? I tried it in photoshop and it worked, confused why it is working in one and not the other... ?

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Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. I hope your issue is resolved now. We'd appreciate if you can mark the earlier response correct. You may also share your solution if you did something else to resolved the problem. This will help other users with the similar situation.

If you still have issues, please contact Adobe live support at https://helpx.adobe.com/support.html(click on chat icon at the bottom to begin the conversation).

Hope it helps.

Regards,

Ashutosh

KShinabery212

Community Expert

Maybe somewhere you can find the driver here via this link... maybe...

https://support.hp.com/us-en/drivers/selfservice/hp-active-pen/7318059

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

italosan

Community Expert

Hi, have you checked if there are any pen driver updates?

JLS1024Author

Participant

Where would I look for that?

italosan

Community Expert

Try it on the HP website.

KShinabery212

Community Expert

That is strange. I have three Wacom styluses and two Wacom tablets with no issues. I also have a Parblo tablet that also works fine... but I rarely touch it. It collects dust for the most part.

Have you contacted HP? I have yet to try their styluses.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

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