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Suitcase Fusion Client is not logged in

New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi, I constantly get this message while working on Illustrator, and after awhile my Mac shut down on its own. And I did what the message said still problem did not solve. Please help!

 

Screen Shot 2021-09-22 at 9.23.24 PM.png

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Community Expert ,
Sep 23, 2021 Sep 23, 2021

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Which system is it?

The Suitcase client has to 150% compatible with the system and Illustrator.

 

150% can hardly be achieved and that is the issue you are running into.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi, system is BigSur 11.5.2. and Illustrator is 24.3.1.  Thanks!

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Community Expert ,
Sep 23, 2021 Sep 23, 2021

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What version of Suitcase are you running? There had been reports of Big Sur causing the clients to lose connection if the computer went to sleep, but that was supposedly corrected in the last version. In any case, I would scan the Extensis site for possible solutions.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi, Suitcase Version 21.4.3 (10044). Thanks!

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Community Expert ,
Sep 23, 2021 Sep 23, 2021

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Hmmm. I just looked up their compatibility matrix and it doesn't have Big Sur as compatible with CC2020 plugins. Better check with Extensis on this.

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Did you ever figure this out? I am having the same problem with InDesign and I can't find anything on the web except your call for help.

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