Suitcase Fusion Client is not logged in

Forum|Forum|4 years ago
September 23, 2021
6 replies
1471 views

Hi, I constantly get this message while working on Illustrator, and after awhile my Mac shut down on its own. And I did what the message said still problem did not solve. Please help!

Bug

N

NineRogers

Participant

I'm also getting this on Ventura – the Extensis Connect client is logging out on sleep. It's not earth-shattering levels of inconvenience, but it is annoying

V

VanessaTansey

Participant

I am having the same problems in InDesign, Illustrator and Photoshop. Starting to get really annoying. I am running Monterey

Angieaaa

Known Participant

MIne seems to be only illustrator at present.. Im pretty sure its an Adobe problem not connect!!

R

rmeyer5

Participant

I am having the same issue. Has this been solved by anyone? I am running Ventura 13.6.1. Thank you.

Angieaaa

Known Participant

Im having the same problem - Ive unistalled connect fonts and reinstalled with afvice from Extensis but this hasnt solved it. Really annoying and really inconvenient!!
On Ventura and illustrator 24

Adobe can you please solve this asap!

Bea0801

Participant

Did you ever figure this out? I am having the same problem with InDesign and I can't find anything on the web except your call for help.

Brad @ Roaring Mouse

Community Expert

What version of Suitcase are you running? There had been reports of Big Sur causing the clients to lose connection if the computer went to sleep, but that was supposedly corrected in the last version. In any case, I would scan the Extensis site for possible solutions.