Suitcase Fusion Client is not logged in

[defaulthpi7gysw7x0x]

Hi, I constantly get this message while working on Illustrator, and after awhile my Mac shut down on its own. And I did what the message said still problem did not solve. Please help!

[Monika Gause]

Which system is it?

The Suitcase client has to 150% compatible with the system and Illustrator.

150% can hardly be achieved and that is the issue you are running into.

[defaulthpi7gysw7x0x]

Hi, system is BigSur 11.5.2. and Illustrator is 24.3.1.  Thanks!

[Brad @ Roaring Mouse]

What version of Suitcase are you running? There had been reports of Big Sur causing the clients to lose connection if the computer went to sleep, but that was supposedly corrected in the last version. In any case, I would scan the Extensis site for possible solutions.

[defaulthpi7gysw7x0x]

Hi, Suitcase Version 21.4.3 (10044). Thanks!

[Brad @ Roaring Mouse]

Hmmm. I just looked up their compatibility matrix and it doesn't have Big Sur as compatible with CC2020 plugins. Better check with Extensis on this.

[Bea0801]

Did you ever figure this out? I am having the same problem with InDesign and I can't find anything on the web except your call for help.

[rmeyer5]

I am having the same issue. Has this been solved by anyone? I am running Ventura 13.6.1. Thank you.

[Angieaaa]

Im having the same problem - Ive unistalled connect fonts and reinstalled with afvice from Extensis but this hasnt solved it.  Really annoying and really inconvenient!!
On Ventura and illustrator 24

Adobe can you please solve this asap!

[VanessaTansey]

I am having the same problems in InDesign, Illustrator and Photoshop. Starting to get really annoying. I am running Monterey

[Angieaaa]

MIne seems to be only illustrator at present.. Im pretty sure its an Adobe problem not connect!!

[NineRogers]

I'm also getting this on Ventura – the Extensis Connect client is logging out on sleep. It's not earth-shattering levels of inconvenience, but it is annoying