SVG Saved from Illustrator is messed up when opened in plot program

[MommyRaven]

This is very frustrating.  When I save a file as an .svg to be opened in a plotting program (to cut vinyl), ALL files saved from my computer end up jagged, missing pieces, or shapes shifted all around.  When the same file is saved as an .svg from a different computer, there are no issues at all.  We have checked our settings, and everything is exactly the same.  It only happens from my computer.  Screenshot of original .ai file attached, as well as screenshot of how it looks when opened for the plotter.  Also attached is a screen shot of the save settings from both computers, with mine on the left.

Both computers are running with separate CC accounts, and all programs are up to date.  Again, this only happens when I save from my computer.

What is going on, and how do I fix this?

[Monika Gause]

Try a higher decimals setting, like 4 or 5

[Brad @ Roaring Mouse]

Don't know exactly what is going on there without seeing the Illustrator document, but it's interesting it's affecting certain shapes exactly the same way each time, like your T shapes.

But a couple of things I noticed in your settings you might want to change

1. Increase your decimal places. A setting of "1" one will cause poor quality curves. especially on small objects. Curves will render better the higher you set this (3 or 4 is a good level that will match Illustrator's native accuracy).

2. All it's usually recommended to check the Output fewer elements (to reduce file size), I'd leave it unchecked if you are moving this to a plotter. I suspect file size is not an important aspect for you.

[MommyRaven]

Tried the decimal change, see results below.

Tried unchecking Output Fewer Elements, same results.

I appreciate the suggestions!! 🙂

[MommyRaven]

I changed the decimal setting to 5, and got the same results.  Comparison photos below.

(The original.jpg file is a wireframe view in Illustrator)

[Monika Gause]

When you open the SVG in a browser, does it look OK?

Because if it dosn, then you need to search for the issue in the plot program.

[MommyRaven]

Yes, it looks exactly like it does in Illustrator.  😕

[Brad @ Roaring Mouse]

What is your system and Illustrator version number? Also, based on your screen grab, you used teh "Save As.." approach o save your SVG.  Have you tried "Export As..." SVG instead to see if you get different results?

If you can upload the illustrator file here, I can compare my results.

[MommyRaven]

I tried exporting as well, same results.  I have attached my .ai file here, see if you get the same results.  I've tried welding, creating a compound shape, grouping, nothing changes the end results.

A different computer running the same version of Illustrator has no issues at all doing this.  It's just mine.  Both computers are on the same OS version.

[MommyRaven]

Wouldn't let me attach the .ai file, had to save it as a .pdf instead.

[Brad @ Roaring Mouse]

Got it!

Sorry to say, it worked just fine here, no matter how I exported it.

So, there's something pooched with your configuration. I hate to suggest brute force, but you might try reset all your preferences

[Brad @ Roaring Mouse]

Can you also post one of the "bad" svg files?

[Brad @ Roaring Mouse]

also: what cutter plotter are you sending to? Would DXF work as an import format; it tends to treat curves much better than SVG

[MommyRaven]

I completely glossed over the first part of your question!  Here is the system info, taken directly from AI:

Components:
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OS: Windows
Version: 10.0
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Serial Number: 90970699119571815872

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GPU Info:
Illustrator Version: 28.6
OpenGL Version: 4.6.0 NVIDIA 552.41
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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
Number of Displays: 1
Number of Drivers: 2
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce MX350/PCIe/SSE2
DXVersion: Unknown
Active Display Name: \\.\DISPLAY1
PrimaryDisplayAdapterIndex: 0
Display Adapter[0] VendorID: 10de
Display Adapter[0] DeviceID: 1c94
Display Adapter[0] SubSysId: 885e103c
Display Adapter[0] Revision: 161
Display Adapter[0] DedicatedVideoMemory: 4008
Display Adapter[0] DedicatedSystemMemory: 0
Display Adapter[0] SharedSystemMemory: 8041
Display Adapter[0] Attached Monitors: \\.\DISPLAY1
Display Adapter[0] PrimaryMonitor: 1
Display Adapter[1] VendorID: 8086
Display Adapter[1] DeviceID: 4c8a
Display Adapter[1] SubSysId: 885e103c
Display Adapter[1] Revision: 4
Display Adapter[1] DedicatedVideoMemory: 128
Display Adapter[1] DedicatedSystemMemory: 0
Display Adapter[1] SharedSystemMemory: 8041
Display Adapter[1] Attached Monitors: None
Display Adapter[1] PrimaryMonitor: 0
Display Adapter[2] VendorID: 1414
Display Adapter[2] DeviceID: 8c
Display Adapter[2] SubSysId: 0
Display Adapter[2] Revision: 0
Display Adapter[2] DedicatedVideoMemory: 0
Display Adapter[2] DedicatedSystemMemory: 0
Display Adapter[2] SharedSystemMemory: 8041
Display Adapter[2] Attached Monitors: None
Display Adapter[2] PrimaryMonitor: 0
ActiveDriverIndex: 1
Driver[0] Name: Intel(R) UHD Graphics 750
Driver[0] Driver Version: 27.20.100.9415
Driver[0] Driver Date: 20210322000000.000000-000
Driver[0] Adapter RAM: 1024
Driver[0] PNP DeviceID: PCI\VEN_8086&DEV_4C8A&SUBSYS_885E103C&REV_04\3&11583659&3&10
Driver[0] Installed Display Drivers: C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_78a8dfff86b68cae\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_78a8dfff86b68cae\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_78a8dfff86b68cae\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_78a8dfff86b68cae\igd12umd64.dll
Driver[1] Name: NVIDIA GeForce MX350
Driver[1] Driver Version: 31.0.15.5241
Driver[1] Driver Date: 20240506000000.000000-000
Driver[1] Adapter RAM: 4095
Driver[1] PNP DeviceID: PCI\VEN_10DE&DEV_1C94&SUBSYS_885E103C&REV_A1\4&38EC5C16&0&0008
Driver[1] Installed Display Drivers: C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_a40f4449e80e2ef2\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_a40f4449e80e2ef2\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_a40f4449e80e2ef2\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_a40f4449e80e2ef2\nvldumdx.dll
DefaultEnableGPU: 1

SVGWriterCPP Version: 1.2.0
UXP Version: uxp-7.4.2-local
ACPL Info:
ACPL Model Version: 7.7.0-fio
ACPL SDK Version: 3.5.0
CoreSync Version: 7.2.0.58
Minimum Supported CoreSync Version: 4.3.66.28
SharedAssetModelVersion: 7.7.0-fio
LiveEditSDKVersion: 4.0.3
CMDN Version: 1.20.13
UAB Version: 2.18.0-4
UXP Extensions Info-
com.adobe.ccx.start: 7.7.0.9
com.adobe.illustrator.propertiespanel: 0.0.3
com.adobe.ccx.timeline: 3.1.8
com.adobe.ccx.sharesheet: 30.3.2
com.adobe.unifiedpanel: 2402.94.1.4
com.adobe.ccx.comments-webview: 30.5.4
com.adobe.illustrator.OnBoarding: 1.0.0
ccx-in-app-rtt: 1.0.13
ccx-in-app-plg-rtt: 0.0.48
com.adobe.stock.unified.content.panel: 1.0.35

[Bobby Henderson]

What vinyl cutting application are you using? Depending on the application you might have to save the SVG file in a different file format.

For example, I ran into an issue with Onyx Thrive a while back. With print and cut operations I can use PDF files with cut paths where the stroke is given a custom spot color name "CutContour." For cut-only tasks Onyx wants SVG files. Previously I could use default settings from Illustrator. But those stopped working. I had to experiment, saving SVG files in various formats until SVG Tiny 1.1 did the trick. They'll probably change something with an update and I'll have to do the whole experimenting thing all over again.