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Symbol option box keeps popping up

New Here ,
Dec 11, 2017 Dec 11, 2017

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I am trying to edit a logo with text and every time I create new text or attempt to edit the logo a symbol option box appears and will not go away.  I have already tried (twice) to clear all preferences by holding ctrl+alt+shift upon launch.  Any help would be great.

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correct answers 1 Correct answer

Community Expert , Dec 12, 2017 Dec 12, 2017

There has been a thread about this only some weeks ago.

But we didn't come to a solution.

Please contact Customer Care, so they can log in to your computer to sort things out:

Contact Customer Care

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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There has been a thread about this only some weeks ago.

But we didn't come to a solution.

Please contact Customer Care, so they can log in to your computer to sort things out:

Contact Customer Care

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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I think I've found a solution for this, if anyone is still struggling. I had the same thing. I think it is a keyboard issue, and can be solved by disabling the keyboard shortcut for New Symbol. (Edit > Keyboard shortcuts > Menu Commands > Other Panel> clear New Symbol shortcut). Hope this helps

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Sep 23, 2023 Sep 23, 2023

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LATEST

IT WORKS ! Thankyou So Much !

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New Here ,
Jun 26, 2018 Jun 26, 2018

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I also faces this problem. Still don't find any solve.

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New Here ,
Aug 01, 2021 Aug 01, 2021

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how to symbol option sove adobe illustrator 

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New Here ,
Jul 02, 2023 Jul 02, 2023

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Simply your keyboard keys or one of them is stuck or tapped by something. be careful if you have a Bluetooth keyboard connected somewhere without paying attention. hope this helps you.

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