• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Template used for certain artwork saved to PDF - only template is saved, artwork doesn't show

New Here ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

I received artwork from my client who used our template. artwork doesn't appear in the pdf but is visible in illustrator. When resaved still no artwork is visible in pdf but when reopened artwork is still there.  Can you please tell me what happened

 

TOPICS
Bug

Views

440

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jun 15, 2024 Jun 15, 2024

If I look in the Layers panel at the options for the layer with the blue content, the Print option is unchecked.

Turning it on and the content is visible in Acrobat.

Votes

Translate

Translate
Community Expert , Jun 15, 2024 Jun 15, 2024

You probably turned it on in Acrobat and saved the file.

This does change it in the PDF part of the file but when you open the PDF in Illustrator, the Illustrator part is used (Illustrator Editing Capabilities were checked when saving the file) and that Illustrator option cannot be changed by Acrobat.

Votes

Translate

Translate
Adobe
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

Can uou share an example file?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

here you go

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

I think I found the issue and solved it in acrobat.  but I am not sure how the settings changed in illustrator.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

Problem is not solved unfortunately. In acorbat I can change the settings of this layer, but after resaving, closing and reopening, it still doesnt show. Do you have an idea how to keep the layer visible at all times?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

I just downloaded your file and will come back later.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

If I look in the Layers panel at the options for the layer with the blue content, the Print option is unchecked.

Turning it on and the content is visible in Acrobat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

if you resave and open again, the settings are. back to unchecked.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

I turned it on, saved and closed it and it stays checked when reopened.

See Attachement

Screenshot 2024-06-15 at 22.43.57.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

You probably turned it on in Acrobat and saved the file.

This does change it in the PDF part of the file but when you open the PDF in Illustrator, the Illustrator part is used (Illustrator Editing Capabilities were checked when saving the file) and that Illustrator option cannot be changed by Acrobat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2024 Jun 16, 2024

Copy link to clipboard

Copied

Thanks so much. I guess I just wasn't able to find this window to change the options of the layer. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2024 Jun 16, 2024

Copy link to clipboard

Copied

LATEST

Good to hear that helped.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines