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I received artwork from my client who used our template. artwork doesn't appear in the pdf but is visible in illustrator. When resaved still no artwork is visible in pdf but when reopened artwork is still there. Can you please tell me what happened
If I look in the Layers panel at the options for the layer with the blue content, the Print option is unchecked.
Turning it on and the content is visible in Acrobat.
You probably turned it on in Acrobat and saved the file.
This does change it in the PDF part of the file but when you open the PDF in Illustrator, the Illustrator part is used (Illustrator Editing Capabilities were checked when saving the file) and that Illustrator option cannot be changed by Acrobat.
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Can uou share an example file?
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I think I found the issue and solved it in acrobat. but I am not sure how the settings changed in illustrator.
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I just downloaded your file and will come back later.
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If I look in the Layers panel at the options for the layer with the blue content, the Print option is unchecked.
Turning it on and the content is visible in Acrobat.
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if you resave and open again, the settings are. back to unchecked.
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You probably turned it on in Acrobat and saved the file.
This does change it in the PDF part of the file but when you open the PDF in Illustrator, the Illustrator part is used (Illustrator Editing Capabilities were checked when saving the file) and that Illustrator option cannot be changed by Acrobat.
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Thanks so much. I guess I just wasn't able to find this window to change the options of the layer.
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Good to hear that helped.