Participating Frequently

Question

Text Boxes in Illustrator Behaving Strangely

Forum|Forum|7 years ago
November 29, 2018
21 replies
14753 views

This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I can then delete the randomly created text box as it is empty and not affected anymore. If I keep moving the edges of the text box around, every time the text within it is affected by moving or not having enough space it will just pop a new box. It will carry on indefinitely as long as I'm shifting the size around.

This only happens when creating text boxes that you can resize without affecting the size of the text inside it. Typing without a text box seems to be fine.

Does anyone know what on earth is going on?

This topic has been closed for replies.

A

atvee

Inspiring

I know this is an old post but I am wondering if the issue was fixed for anyone?

I have been checking in with this post and - this post 36159583-text-boxes-resizing-objects-in-illustrator-behav but I am not seeing anything new. I am finding it extremly frustrating to work in illustrator when trying to resize anything.

Monika Gause

Community Expert

Do you use font managmeent? Does this happen with any text box? Do you have Chrome running?

A

atvee

Inspiring

Yes, I use suitcase fusion. It happens with anything I am trying to resize - text - boxes - several objects. Chrome can be running sometimes but it is not my main browser.

mhollander

Participant

I have the same bug and it's driving me crazy. I have work to do - I don't have time for this nonsense, Adobe.

mathewm95600631

Participating Frequently

Hey Marjorie, Are you using the latest version FontBase? If not then update and it should sort out the problem, mines been fine since I've done it.

mathewm95600631

Participating Frequently

I've removed Fontbase completely and it's definitely working better, the bug doesn't occur with multiple artboards open. Although I just tried it with the offset dialogue box and it still creates multiple versions of the object when changing the size incrementally in the box. At least it's some progress. I'm going to get onto Adobe today, along with all the main bug and this, the situation is totally ridiculous.

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lancep97956778

Participating Frequently

One of our first troubleshooting steps based on something our IT guy found/heard somewhere was to uninstall fontbase, but that did not fix the issue for us at the time. I suspect it has something to do with the fontbase associated files which were located in the Adobe CEP extensions folder before we deleted it. I don't believe that folder was deleted when we uninstalled fontbase.

The folder has since been re-created by fontbase on my system, the folder is called "com.fontbase.activator" on my windows 10 workstation. Contained therein are the following items (bottom two are files, the others are folders):

CSXS

html

js

jsx

META-INF

mimetype

package.json

The folders contain various javascript, xml and html files.

It was also noted that we did not experience any issues until we upgraded fontbase to the pro version, for what it might be worth to anyone.

to mathewm, I an currently unable to reproduce any issues listed, including with object > path > offset path.

Eisenheim

Known Participant

Thanks for the FontBase info.

As I was trying to diagnose what was causing this problem I contacted the FontBase developer and he (after taking 2 weeks to respond to me) said there was an issue with FontBase and this was likely causing this problem with Illustrator.

He said a fix would be in the next update but failed to say when that would be. However, I wasn't convinced it was FontBase.

I had originally formatted my machine and reinstalled everything fresh - This included the removal of FontBase entirely and I didn't reinstall it initially. The problem was still present.

Yesterday I noticed an update pending on the FontBase app and proceeded to update. Since then, the Illustrator problem has completely vanished.

So for me it seems this has resolved my problem (I hope completely, I'll be monitoring). I don't know if Illustrator have pushed out an update in the background or if it was the FontBase update. Either way, I am very happy to say I am no longer plagued by this.

So check out the FontBase update and see how you fair if you're still affected by this problem.

ImaginisStudio

Participant

I'm in deadline and because of this bug (it is impossible to work with...) I had to go back working with cs5.

I forgot how stable and fast it was!

I'm thinking seriously to drop CC and start working again with cs5 (that I own)... there is absolutely nothing in CC that I need and can't replicate with cs5, sometime it is just a matter of choosing a different technique... it is not even slower than the one I use on CC...

Adobe is a genius company for convincing all of us to give up working programs to pay them monthly for a bunch of softwares that are increasingly buggy... swallowing all the computer (and network) resources for no or little advantage...

I'm amazed...

Eisenheim

Known Participant

I'll be doing the same if the issue detailed in this thread isn't resolved in the very near future.

ImaginisStudio

Participant

I noticed that, together with this (very annoying) issue, another weird thing started to happen... now, when I save the files, while saving, the illustrator screen get black for few seconds and the artwork disappear before going back to normal...

mathewm95600631

Participating Frequently

Just been on to Tech Support again and I've told them that this is totally unacceptable and linked in all the forum/user.voice posts and they're escalating it as a priority. The advisor said they will be contacting me directly with an update after I insisted they give me confirmation that they were actually taking this issue seriously, which he did.

I also stated that we're paying for a sub-standard piece of software at present and they suggested seeking compensation - which I will do.

thenimblestudioAuthor

Participating Frequently

Wow, that is great news. Please keep us updated.

How are you going about seeking compensation?

mathewm95600631

Participating Frequently

I made a fresh admin account (not root user), I didn't change any of the preferences or have any other apps installed and it was working fine. Once I added Dropbox and Fontbase, then the problem resumed - if I had more than one document open. I turned both off and the problem disappeared. Then I changed over to Rightfont5 as an alternative font manager and loaded in a single font family and the problem appeared again. I removed it along with Dropbox etc and I can run more than one document in Illustrator. It's a nightmare.

Here's a post I made on illustrator voice ages ago before this one appeared and his colleagues have started experiencing the same issues in their office. He also mentions some other related bugs that also replicate the issue when using preview in dialogue boxes for scaling etc. I also get this and I hadn't thought to mention it. Do you guys get the same issues?

I'm going to write CRASH in my heading on the illustrator.uservoice because it seems the only way they acknowledge those posts.

Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen afte…

L

lancep97956778

Participating Frequently

We've now been seeing that a different user logged in with a 'fresh' account and preferences *on another user's workstation* does not experience the issue, whereas they do on their own workstations (Windows 10 enterprise, no dropbox, but Fontbase * Hotdoor CAD tools are installed and have been determined not to be source of the issue on our end):

User A has this issue.

User B has this issue.

User C apparently does not, or has not reported experiencing the problem to this point.

User A logs in to User B's machine (windows 10 sets up new account, fresh illustrator prefs, etc..) Issue does not manifest.

User B logs in to User C's machine (same as above), issue does not manifest.

Both User A and B continue to see the issue on their own workstations.

jane-e

Community Expert

lancep97956778 wrote
We've now been seeing that a different user logged in with a 'fresh' account and preferences *on another user's workstation* does not experience the issue,

A reminder to all that this is a user-to-user forum and there is a second forum for reporting bugs that the engineers and product managers will see. I just looked there, and maybe I missed it, but I do not see that it was reported.

If the link gets posted back here, we can all vote on it and add additional comments about this bug, which some of us (not me) are experiencing.

Here is the link: Adobe Illustrator Feedback

Ryon_Nishimori

Participating Frequently

Just going to post this again I haven't run into this issue yet when I have ONLY ONE document open so if you're working on a project maybe try shutting Ai down and opening it back up and only running it with one document open at a time. Really wish they'd fix this as obviously, it's not ideal

mathewm95600631

Participating Frequently

Hey Guys, So on Friday I spent over an hour with Adobe Support, and I recreated the issues for them, both with type boxes and vector shapes. We ran through loads of the standard stuff, preferences etc to fix it. Nothing worked, and the tech support said that this issue should have been cleared up with the last update and apologised (Not sure how true that is though as I've never seen anyone really complain about it).

In the end, we changed tack and we created the Root User account (on mac) and copied over the files (used earlier to demonstrate the problem) and they worked fine, I couldn't reproduce the issue. Since then I've used ai from that account and it's not returned, however, if I switch back to my standard user account the issue returns.

There were no other programs running in the root and I'm not sure if the conflict will return eventually, but as a short-term fix, It looks like a fresh user account is needed. Not perfect but it might help in the short term to get some order to your workflows again.

Eisenheim

Known Participant

Also had one of the senior quality testers remote into my machine.

I was given no such direction (although I am on a Windows machine) and they said they'll be investigating. Still waiting on an update from them.

What do you mean by fresh account? A fresh user account in Mac? I did the equivalent with Windows with a complete format (twice) and also use an Administrator account as standard - so i guess that's the same thing in essence?

mathewm95600631

Participating Frequently

Basically, the root user is the overlord account, probably because it's fresh and hasn't got any apps/preferences etc on it, the tech thought it would be a good place to check if it recreated the issue. Yeah so more or less a clean install.

Ryon_Nishimori

Participating Frequently

Doesn't seem like not using fontbase or adobe font syncing did anything. Only thing I've been able to pinpoint down is opening an older document or maybe it's just having 2 open at the same time seems to effect it. Not sure I've turned off all snapping & it still happens. I can open one document and it doesn't seem to happen. Just when two or more are open at the same time possibly?

thenimblestudioAuthor

Participating Frequently

I just tried this too (only having one document open) and yep, it stops acting up. So you are on to something there at least.

Older documents, brand spanking new blank documents, recently worked on documents, ie ANY document no matter the complexity or age, has this issue. So that route is a dead-end in terms of a potential cause.

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