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Text Import Option

Community Beginner ,
Oct 14, 2022 Oct 14, 2022

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help me.jpgI was saving a file in Illustrator 2022 when the electricity went out and my computer turned off. When I turned it on later and opened the file it had a "Text Import Option" error message. When I click "Ok" it opens a blank document.

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Draw and design , How to , Type

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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Power Outage when saving will almost certainly lead to file corruption.

Do you have a backup? If not, then why not?

 

The most important step now is to develop a backup strategy. You need to save files often and you need to save different versions so that this will not throw you off track in the future.

 

As for your file: maybe @Anshul_Saini can help you, but don't expect too much. They will try, but the power outage at this moment is just very very bad.

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hi @sabroow,

 

Sorry for the delayed response. This error generally pops up when the file has gotten corrupted or opened directly from a network drive/ folder. If the file size on the disk is  < 1 MB, then it is corrupted and can't be recovered. If not, please share the file with us here or via DM, and we will try to recover it.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Thank you so much Mr. @Anshul Saini, I'm grateful with this message
Please would send me your mail for I'll send you this file, the illustrator file that is size on the disk is 6 MB, 
I hope you succeed,
Thanks & Regards,

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Click on @Anshul_Saini to send a private message. Please include the email you have used to log on to this message.

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Sorry how to attach my file here, i did try attach
but it always refuses to attach the file, sorry!

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Please use a DM to @Anshul_Saini . This forum does not accept direct links to .ai files. To attach here please use a file sharing app like Dropbox, Google or Adobe Cloud and place a  link to the file here.

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi @sabroow,

 

Thanks for sharing the file over the DM. I checked the file, and it is not recoverable. There is no content in the file's body; even the header & footer were missing. It seems Illustrator was unable to save the file before your computer turned off.

 

I would suggest you follow Monika's suggestion going forward of having multiple backups and saving more often.

 

Regards,

Anshul Saini

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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I was Take some of your time and attention, Thank you anyway.. 

Regards,

sabroow

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