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Imran25143745keu8
Participant
July 6, 2022
Answered

Text Import Options dialog box/ error on opening the file in Illustrator

  • July 6, 2022
  • 1 reply
  • 608 views

This is the issue I get. Apparently the same as Mike Gondek. The thread here marked as "Answer" doesn't seem to be an answer at all.
Can you help me out?

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Imran25143745keu8,

 

Sorry to hear about the trouble you are facing. This generally happens when the file has gotten corrupted, but you may upload it to CC and share the download link here or via DM. I will share it with the product team and get it checked.
I must also inform you that file recovery can't be guaranteed with 100% success. We'll surely try our best.

 

Also, would you mind confirming where you saved this file initially and where it is currently stored when you tried opening it (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? However, If the files are saved on a server/ shared folder/ or Google Drive/ Onedrive/ Dropbox, then download/copy them to the desktop and check if you are able to open them or not.

 

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
July 6, 2022

Hi @Imran25143745keu8,

 

Sorry to hear about the trouble you are facing. This generally happens when the file has gotten corrupted, but you may upload it to CC and share the download link here or via DM. I will share it with the product team and get it checked.
I must also inform you that file recovery can't be guaranteed with 100% success. We'll surely try our best.

 

Also, would you mind confirming where you saved this file initially and where it is currently stored when you tried opening it (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? However, If the files are saved on a server/ shared folder/ or Google Drive/ Onedrive/ Dropbox, then download/copy them to the desktop and check if you are able to open them or not.

 

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

S
Sarah37999482ovdp
Participant
June 12, 2024

Hey, 

 

I am also having this issue even after I have copied the file onto my desktop from one drive and downloaded it. Is there a solution?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 12, 2024

There is no general solution other than making backups and even more backups: general safe workflows.

 

Upload the file somewhere and then send the DM as requested. 

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