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scottf92962204
scottf92962204
Participant
September 18, 2023
Answered

The application “Adobe Illustrator” can’t be opened.

  • September 18, 2023
  • 2 replies
  • 7962 views

When I double click any .ai file I get this message "The application “Adobe Illustrator” can’t be opened."

Everything I have seen says to update Mac OS, but I am fully updated, so thats not the issue. I can open the program and drag the files in to a new document to work on them, but I'd rather not.

    Correct answer Anshul_Saini

    Hi @scottf92962204,

     

    It appears that you're facing an issue with opening .ai files in Adobe Illustrator on your Mac. To resolve this, you can try the following steps:

    • File Association: Right-click on an .ai file and select "Get Info." Under the "Open with" section, make sure Adobe Illustrator 2023 is selected as the default application for opening .ai files. If it's not, select Adobe Illustrator 2023 from the list and click the "Change All" button to associate all .ai files with Illustrator.
    • Reinstall Adobe Illustrator & Creative Cloud app: If the issue persists, uninstall all the Illustrator version(s) applications using the CC Cleaner tool and reinstall them from the Creative Cloud Desktop app.

     

    By following these steps, you should be able to resolve the problem and open .ai files directly in Adobe Illustrator without any issues. Let us know how it goes!

     

    Best,

    Anshul Saini

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    September 21, 2023

    Hi @scottf92962204,

     

    It appears that you're facing an issue with opening .ai files in Adobe Illustrator on your Mac. To resolve this, you can try the following steps:

    • File Association: Right-click on an .ai file and select "Get Info." Under the "Open with" section, make sure Adobe Illustrator 2023 is selected as the default application for opening .ai files. If it's not, select Adobe Illustrator 2023 from the list and click the "Change All" button to associate all .ai files with Illustrator.
    • Reinstall Adobe Illustrator & Creative Cloud app: If the issue persists, uninstall all the Illustrator version(s) applications using the CC Cleaner tool and reinstall them from the Creative Cloud Desktop app.

     

    By following these steps, you should be able to resolve the problem and open .ai files directly in Adobe Illustrator without any issues. Let us know how it goes!

     

    Best,

    Anshul Saini

      C
      CFGB
      Participant
      August 10, 2024

      Hi There

      I am having the same issue - can you tell me if I will need to slect Adobe Illustrator 2024 please?

      Thank You 

      CF

       

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 10, 2024
      @CFGB  schrieb:

      Hi There

      I am having the same issue - can you tell me if I will need to slect Adobe Illustrator 2024 please?

      Thank You 

      CF

       

       

      You can't open Illustrator? That is probably due to an issue that surfaced during the past couple days.

       

      Do you have any Adobe beta installed? Uninstall it. Reboot and try again.

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      September 18, 2023

      What version of OS & Illustrator are you using? Make sure your application and OS are compatible with each other.

      Illustrator system requirements | earlier releases

       

      You  may also have multiple verisons of Ilustrator instlaled. Make sure the corect one is booting or you may need to reassign what app opens your .ai files.

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