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RobinHoodNG2
Participant
March 29, 2022
Answered

the color guide palette could not be displayed because of an error

  • March 29, 2022
  • 3 replies
  • 902 views

I'm running Windowss 11 and everytime I try to open Illustrator 2022 I get this error message "the color guide palette could not be displayed because of an error". 

I've unistalled and installed with no change.  Deleted all files and reinstalled.  Still the same error.

Can someone please help?

This topic has been closed for replies.
Correct answer RobinHoodNG2

Thanks Anubhav,

After Adobe Support looked at everything it turned out to be the OS.

After reinstalling Win 11 everything started working. 

Thank you for reaching out and I appreciate the help!

 

Mylenium Take a few tips from Anubhav on how to talk to people who are looking for help.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 30, 2022

Hello @RobinHoodNG2 ,

 

Sorry to hear about the issue you are facing. I would request you to share a few more details like:

  • Exact version of Illustrator
  • When did you start facing this problem? Have there been any changes made to your system recently (OS Update/Antivirus/Plug-Ins)?

 

I would also request you to go through the steps suggested in this article and share your observations with us.

 

Also please confirm if you used the Creative Cloud Cleaner Tool to re-install the app?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

    R
    RobinHoodNG2AuthorCorrect answer
    Participant
    April 4, 2022

    Thanks Anubhav,

    After Adobe Support looked at everything it turned out to be the OS.

    After reinstalling Win 11 everything started working. 

    Thank you for reaching out and I appreciate the help!

     

    Mylenium Take a few tips from Anubhav on how to talk to people who are looking for help.

      R
      RobinHoodNG2Author
      Participant
      March 29, 2022

      What Information do you need?

       

       

      Mylenium
      Mylenium
      Legend
      March 29, 2022

      Without any actual exact system info nobody can tell you much and your cropped screenshot doesn't help much, either. The only thing that comes to mind is that your screen may not meet the requirements, given how huge everything looks. That might lead to a miscalculation of the palette layouts and crash some of them. Anyway, more info is required.

       

      Mylenium

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