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New Participant
June 12, 2018
Answered

The File can not be read due to an error

  • June 12, 2018
  • 5 replies
  • 79863 views

I'm getting this error when i try to place a .jpg file into illustrator. It opens fine in photoshop, it opens in Mac on Preview...

Its only 200mb, i've opened larger files. I've tried closing illustrator re-opening, i've tried opening a new document and placing it in there and still an error...

Correct answer Zenxbiz

Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

5 replies

ZenxbizCorrect answer
New Participant
October 16, 2022

Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

tee3327
Participating Frequently
July 12, 2020

Here is the solution.   I had assests placed into a document...some were placed png's and some were created with the pen tool in the document.  I figured out that one of the assets was corrupting the file. So you will need to find that asset.  I opened a new document and placed each asset in one at a time.  After each one, I attempted to export the jpg.....didn't have a problem until I got to the asset...the one created with the pen tool.  I had used a pattern fill for those images and then put a stylized inner glow on them......that inner glow was corrupting my file.  Problem solved!

Adobe Employee
April 21, 2020

if there is some issue in file due to corrupt liks consider upgrating illustrator to a version above 24.1..

there have been fixes to ignore the corrupt links.

tee3327
Participating Frequently
July 12, 2020

Did that first. 

New Participant
August 26, 2021

try to crop the jpeg and it'll do the trick

 

.

jane-e
Community Expert
June 13, 2018

Can you export the jpeg to a tiff in Mac Preview and Place the tiff into Illustrator?

Or save as in PS to a tiff?

New Participant
June 14, 2018

That ended up working, saving as a tiff, thank you!

jane-e
Community Expert
June 14, 2018

I'm so glad it worked!

Monika Gause
Community Expert
June 12, 2018

There are flavors of JPG that Illustrator can't open.

Open it in Photoshop and try and re-save it from there.

New Participant
June 12, 2018

I tried that

Monika Gause
Community Expert
June 12, 2018

Anything special with that file?

You did "Save as" in Photoshop? Which options?