The file is not displayed

[Guest]

Hello!

After saving my illustrator file and turning off the computer, a text import option window appeared when trying to reopen the file. As soon as I clicked OK, Illustrator displayed nothing but a blank screen. What to do about it - tried to recover files in several ways?

The file even has weight

[Monika Gause]

Where did you save the file?

If not on your desktop, then unfortunately this kind of thing might happen.

[Guest]

The file is stored in the Yandex.Disk cloud storage

[Monika Gause]

And f you first download it and then open?

Did you directly save it there? Is that a synchronized folder? Some of these do not work with Illustrator.

[Anubhav M]

Hello @Deleted User,

Sorry to hear about your experience. Illustrator supports working across networks, removable media, and cloud-synced folders (Google Drive / Dropbox / OneDrive, etc.) and is vigorously tested across multiple configurations. However, not all configurations, including different software, hardware, settings, and access rights, have been tested. Therefore, your configuration can cause errors, crashes, or unexpected behavior. You may learn more about this here: (https://adobe.ly/3QnyUTr).

To avoid such problems, we recommend working on your files from a local directory, like the Desktop, and manually copying them to the removable media, network drive, cloud-synced folder, or using Cloud Documents.

Also, kindly share a link to a sample file after uploading to Dropbox/Google Drive/etc. so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to hearing from you.

Thanks,

Anubhav