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prestonj68759030
prestonj68759030
Participant
May 25, 2022
Question

The good ole "can't open illustration, locked or in use" issue (yes I've searched around the forum)

  • May 25, 2022
  • 2 replies
  • 163 views

Apologies for yet another post on the matter, but they all seem to go cold and are related to different workflows and file sources. So here's mine....

I work off WD NAS drive at my shop. I often need to access the same files from multiple computers throughout the day depending which piece of production equipment I'm using.. It seems to be about a 50/50 occurrance of opening just fine and getting the "locked or in use" error. Yes, the workaround of dragging to the desktop or hard disk solves it, but this is HIGHLY disruptive and an utter nightmare to keep track of various edits from said multiple computers when having to resave as a copy back to the NAS or dragging the saved file from the hard disk to replace the now outdated file on the NAS. Is there really no solution for this? Been driving me nuts for a year now. I just don't understand how sometimes it's not a problem and sometimes it is. The files are never locked.

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2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 25, 2022

Is there anything running on the NAS? Backup? Security? Antivirus? Something else?

prestonj68759030
prestonj68759030Author
Participant
May 25, 2022

Outside of the standard RAID operation, no additional backup I'm aware of. I'm just getting the error so inconsistently. Like I can open and close a particular file a dozen times. But if on the 13th time opening it and get the error, then I can't open that same file again until I restart the computer or drag it to the desktop. Sometimes files I never have problems with no matter how many times I open and close, and some I can only open once and get the error 30 mins later on the same file. 

prestonj68759030
prestonj68759030Author
Participant
May 25, 2022

I can literally save a file to the NAS and reopen it right away. And then close it and try to go back to it an hour later and it's "locked or in use" 

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