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CGLab
New Participant
January 11, 2024
Question

The image embedded is not shown

  • January 11, 2024
  • 1 reply
  • 738 views

Hello everyone, I've an issue with my new Illustrator upersin28.1). I just realized that for some files that were edited in version 27.9 some images already embedded didn't show in the latest version, but when I open on another device (version 27.9) it’s still fine with no problem, just happens in the latest version. The screenshot is attached below. Is there anyone found the same issue?

Device
- MacBook Pro 2018 15” i7 16/512 (Illustrator v28.1) macOS Sonoma
- MacBook Pro 2016 13” i7 16/256 (Illustrator v 27.9) macOS Monterey

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    1 reply

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 11, 2024

    Hello @619 Genius Lab,

    Sorry to hear about your experience. Would you mind sharing a few sample files (https://adobe.ly/48s7x1L) and a screen recording of the problem (https://adobe.ly/48omGRw), so we can investigate this further?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      P
      Patricia244282308hok
      New Participant
      February 21, 2024

      My coworker and I are having that same problem -- Image is there in thumbnail and previews but when opened up where the embedded image is, just looks a white box.  Open it on another computer that hasn't installed the lastest upgrade (pre 28.1) and it works just fine and shows the image.   Thumbnails, and previews show the image.  I can even select the image and do a image trace on the image and it will trace the image.

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