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MichaelHindle
MichaelHindle
Participant
November 7, 2022
Question

The Operation can not complete because of an unknown error. [DFER]

  • November 7, 2022
  • 4 replies
  • 3518 views

I seem to be having an issue with linked images in files. Even if these files are packaged and saved in the exact same place, illustrator is unable to find them. I often get another error that reads: "Could not find plug-in to read linked file "Xxxxxx" Choose replace to selecter another" 

I don't know if I have removed an important plugin by accident when clearing the cache? or if there is some other reason for these messages? 

Hope you can help! 

Thanks,
Michael

This topic has been closed for replies.

4 replies

S
Sharon32286391ul6c
Participant
February 8, 2024

This is happening to me also. Almost daily now my links within Adobe Illustrator files will all break, it even embeds the low quality image of the broken link into my file. This is just creating tones of totally unnecessary work for me.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 16, 2024

Hello @Sharon32286391ul6c,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind checking if your files are located on a removable/network drive or a cloud-synced folder (like Google Drive/Dropbox/etc.)? If yes, kindly try moving your files to a local directory, like the desktop, to check if it helps.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, the location of your files, exact details about your workflow, and a screen recording of the problem (https://adobe.ly/3wlF4fT), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

S
SKIMEurope
Participant
March 13, 2024

I have the same issue. The files were shared by our agency and all repackaged in the same exact folder location. This didn't happen before in the previous version.

T
tballard65
Participant
December 30, 2023

Is there still no fix for this? I have hundreds of files with linked images and won't be reformatting them all to TIFF. I've updated llustrator and my OS but have been getting this error for quite a while. What's worse is it won't relink ALL files in the same folder. I have to mannually relink each one with 4 clicks. Very time wasting.

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 1, 2024

Hello @tballard65,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, the folder location of your files, and a screen recording of the problem (https://adobe.ly/3H3HEsX), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 18, 2022

Hi @MichaelHindle,

 

Thanks for reaching out. I hope the issue is resolved with the Mylenium suggestion to convert the JPG to Tiff format. If not, would you mind sharing the JPG file via DM and confirming the OS & Illustrator version?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

Mylenium
Mylenium
Legend
November 7, 2022

Convert the files to a different format like TIFF. There are still weird bugs in OS X where certain JPG and PNG files won't be handled correctly.

 

Mylenium 

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