The operation cannon complete because of unknown error .[2067]

[Mario D]

Hello today one of our users started experiencsing the mentioned errror.We are using several Illustrators , all are on the same version and settings.The error occurs only on one of them.I`ve tryed to use the default settings and re-checked if everything is up to date.The problem is with .DXF files.I cannont find any information about it .There`s only one post for it and the solution is to update your illustrator.

If someone has a simmilar issue or knows how it can be fixed please post in here.

Thank you.

[Tobias25058910dxw2]

I have to export Illustrator pdf into dwg and get the same error code. Latest Illustrator version.

This thread started January 2021 - is there really no solution from Adobe to fix that in 1,5 years? I mean, really?

And no, i cant send you the files cause of privacy reasons to our customers.

[chrisw6693857]

Hi. Anyone else experiencing this - I banged my head aginst the wall until I realised the model I was outputting to DXF contained transparent textures. Deleted the textures and bingo. Might not fix your issue, but you never know. Also, I've worked out that any light obejcts also kill the DXF file writing process. I'm exporting from C4D.

[Anshul_Saini · Accepted solution]

Hi All,

I understand that some of you have been experiencing difficulties with opening or importing DXF/DWG files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

After careful investigation, it has been determined that the problem is with the DXF/DWG files themselves. They were not created in accordance with the proper file format specifications, and as a result, they are causing errors when attempting to open or import them in Illustrator.
Note: Illustrator uses the latest AutoCAD library licensed from Autodesk to open, import, and export DXF & DWG files.

Please note that the older versions of AutoCAD also experience difficulty with opening these malformed files. If you come across any DXF/DWG files that can be opened in the latest versions of AutoCAD but not in Illustrator, please report this as a separate issue in a new post and share the file with me via DM for further investigation. Our team will do their best to resolve any bugs that may exist.

It's worth mentioning that Illustrator versions 25.1 and below were able to open/import these files because they used a different library, which did not strictly check the DXF/DWG files for conformance. However, due to the lack of support for recent OS upgrades, Illustrator has switched to the latest AutoCAD library from Autodesk for opening, importing, and exporting DXF/DWG files. Unfortunately, the older versions of Illustrator are no longer available in Creative Cloud due to Adobe policy. However, you may try the suggestion in this community post to install an older version.

Additionally, it is important to note that other third-party apps may also export DXF/DWG files using older AutoCAD libraries that may not open in Illustrator. If you encounter such files, please report them to the application that created them for a potential fix in future releases.

Thank you,

Anshul Saini

#Marking as correct for visibility