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Jen243670040pkh
Participant
May 8, 2022
Answered

The operation cannot complete because of an unknown error. [2067]

  • May 8, 2022
  • 2 replies
  • 3021 views

Hello. I am exporting a .dwg file from Sketchup (file > export > 2D graphic > Format: AutoCAD DWG file (*.dwg)). When I try to open it in Adobe Illustrator I get the following error, "The operation cannot complete because of an unknown error [2067]. Illustrator and SketchUp are up to date.

Please advise.

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Jen243670040pkh @Jennifer24384288xcsa,

 

We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DWG file. Would you mind sharing the download link to the file here or via DM with me in case confidential?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
May 20, 2022

Hi @Jen243670040pkh @Jennifer24384288xcsa,

 

We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DWG file. Would you mind sharing the download link to the file here or via DM with me in case confidential?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

J
Jennifer24384288xcsa
Participant
May 10, 2022

Hello. I am exporting a .dwg file from Sketchup (file > export > 2D graphic > Format: AutoCAD DWG file (*.dwg)). When I try to open it in Adobe Illustrator I get the following error, "The operation cannot complete because of an unknown error [2067]. Illustrator and SketchUp are up to date.



 

Please advise.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 10, 2022

This post covers the issue and current status.

Can you export out as a PDF format?

https://community.adobe.com/t5/illustrator-discussions/illustrator-25-3-unable-to-open-import-export-autocad-dwg-dxf-files-on-m1-macs/td-p/12102645

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 10, 2022

The issue was resolved in a later version and is now back in recent versions.

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