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ans44953253
Participant
August 24, 2017
Answered

The ordinal 342 is not found in the dynamic link library c: /windows/system/spool/drivers/x64/3/mxdwdrv.dll

  • August 24, 2017
  • 1 reply
  • 2372 views

Goodnight

Mrs: Adobe

best regard

I have a problem when I run the program I get this window with this message:

The ordinal 342 is not found in the dynamic link library c: /windows/system/spool/drivers/x64/3/mxdwdrv.dll

I have a desktop computer with a brand name hp 19 all in one.

Please if you can help me solve the problem
Thank you very much for your help.

I was waiting for a response thanks

This topic has been closed for replies.
Correct answer Monika Gause

You might need to uninstall, run the Adobe Cleaner tool and then reinstall.

Use the Creative Cloud Cleaner Tool to solve installation problems

1 reply

Monika Gause
Community Expert
Community Expert
August 24, 2017

Which system?

Which version?

What are you doing when this happens?

ans44953253
Participant
August 24, 2017

Good afternon

I am just only executing the program and no more

i am running the program in windows 10  64bits

procesor intel

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
August 25, 2017

You might need to uninstall, run the Adobe Cleaner tool and then reinstall.

Use the Creative Cloud Cleaner Tool to solve installation problems