Tool training videos malfunction

Forum|Forum|7 months ago
August 4, 2025
2 replies
648 views

Hello to All,

My Illustrator is displaying the short instruction videos without me even hovering over any tools. Often times I have to go and hover the mouse over the video for it to go away; the videos don't even disappear when I've got the artboard in presentation mode - so annoying!

Has anyone else experienced this and managed to... MAKE IT STOP?! ;D

Abhishek Rao

Community Manager

Hi @MargoM.,

I hope Monika's suggestions helped. If the issue persists, could you share a short screen recording showing the tool tips appearing without hovering, as that would be really helpful for troubleshooting. Also, if you haven't tried it yet, I'd recommend resetting your Preferences to see if that resolves the behavior. You can follow the steps here: https://adobe.ly/4lvUMJd

Looking forward to your update.

Abhishek

M

MargoM.Author

Known Participant

Hello @Abhishek Rao
Thank you for replying!

Here's the video showing how an instruction vid starts playing without me intentionally hovering over the tool (and stubbornly stays open, even though I'm clicking away elsewhere).

I can try resetting preferences - thanks for the tip! I don't think I have ever changed anything in Preferences though (they'll all be as per what's set up as default for Illustrator) - will re-setting help in this instance (ie. if the default settings have never been changed)?

Screen_Recording_2025-08-13_140310.zip