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stefang78982396
Participant
October 26, 2023
Answered

Toolbar and Panels not working in Sonoma 14.1

  • October 26, 2023
  • 7 replies
  • 1898 views

After updating to the latest OS clicking on toolbar or panels switches to Finder, as if they were transparent (click through).  This affects both Illustrator 2024 and 2023.

    This topic has been closed for replies.
    Correct answer nicorohrbach

    Todays update to macOS 14.1.1 fixed this for me.

    7 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 10, 2023

    Hello everyone,

    We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


    Thanks,
    Anubhav

    nicorohrbach
    nicorohrbachCorrect answer
    Participating Frequently
    November 8, 2023

    Todays update to macOS 14.1.1 fixed this for me.

      U
      uuuena
      Participating Frequently
      November 8, 2023

      For me as well.

      U
      uuuena
      Participating Frequently
      November 7, 2023

      I'm experiencing the same problem, on both Illustrator 27 and 28, after updating to macOS 14.1.

      Additionally CreativeCloud did not recognize that I had already installed Illustrator 27 which lead to not having migrated any of the preferences when installing Illustrator 28.

      A workaround for the panels issue: I noticed that the panels affected are mainly the ones in top of every panel column, so I placed other (minimized) panels I never use above them. This turns the affected panels usable again.

      U
      uuuena
      Participating Frequently
      November 7, 2023

      Better workaround: don't collect all panels in one giant superpanel but make single panel columns instead. You might struggle a bit until you will have "liberated" all panels from the super one but that did the job for me. Obviously also single panels should work which would be much more annoying.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      November 3, 2023

      Hi @stefang78982396 @24409705 @grafili,

       

      I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

       

      We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

       

      In the meantime, a potential workaround is to enable the application frame, or you can try the suggestion shared by @grafili.

      However, I understand that this might not be an ideal solution.

       

      Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

       

      We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

       

      Best,
      Anshul Saini

        A
        Anonymous
        October 31, 2023

        Yo tengo el mismo problema, mientras se soluciona he activado el application frame para poder usar la aplicacion, asi funcionan los paneles de herramientas

        G
        grafili
        Participant
        October 30, 2023

        I was having the same problem. Right click on the top of the toolbar, then remove the toolbar once and put it back in place, the problem will be solved.

          D
          defaultjdpq0ic8wv8o
          Participant
          November 6, 2023

          Thanks for the tip. Sadly doesn't work for me – and typcally on a really busy week of client work :-((((((((((((( The dread of the Adobe upgrade when you are tring to earn a living strikes again....

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          October 26, 2023

          This issue is being discussed for some days in this forum. I would assume that there is a report in https://illustrator.uservoice.com that you can vote for. Then you will be notified of the progress on the issue.

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