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M
muriel.hasson
Participant
July 3, 2020
Answered

Toolbar disappearing in Illustrator 2019

  • July 3, 2020
  • 2 replies
  • 2903 views

When I open a file in Adobe Illustrator 2019 (version 23.0.6) there is no toolbar, and if I try to select the "Advanced" or "Basic" toolbar option it says "Operation cannot complete because of an unknown error [CANT]". Resetting the workspace doesn't help.

I tried uninstalling adobe illustrator and reinstalling it but this only made matters worse, so I returned to my backup version of Illustrator.

How do I fix this?

 
{Renamed by MOD}
 
 
 
 
This topic has been closed for replies.
Correct answer Srishti Bali

Hi there, 

 

Sorry to hear about this trouble. That's not a typical experience with Illustrator. Let me help you with it. Could you please confirm which operating system you are working on? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting Illustrator preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old and Adobe Illustrator 23 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

Another possible issue could be Permissions errors on Illustrator preferences folders. Here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) are the steps to resolve that.

 

Let us know if this information helps or you have any further questions. We'd be happy to assist.

 

 

Regards,

Srishti

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
July 24, 2020

We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

J
Jessica5DC5
Participant
January 8, 2021

Hello,

 

I'm trying to help a student troubleshoot this same problem remotely. She has tried the steps above but has had no luck. Anything else we can do? 

 

Thank you!

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 12, 2021

are you Kiding me?

I said its about an error :operation cannot complete because of an unknown error. [CAN'T]

When I open a file, new or old, there is no toolbar, and if I try to select the "Advanced" or "Basic" toolbar option it says "Operation cannot complete because of an unknown error [cant]". Resetting the workspace doesn't help.


quote

are you Kiding me?

I said its about an error :operation cannot complete because of an unknown error. [CAN'T]

 

By @Moein5E23

 

No, you didn't say that. At least not in this thread. This is a public forum 95% of people helping here are volunteers and do so in their spare time. So please be kind.

 

The forumalsois self help. The only thing we can do is tell you possible reasons (which you then have to further investigate yourself), because we can neither look inside your system, on your monitor or inside your head.

 

If you want Adobe Customer Care to log into your system, please contact them over there: https://helpx.adobe.com/contact.html

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    July 3, 2020

    Hi there, 

     

    Sorry to hear about this trouble. That's not a typical experience with Illustrator. Let me help you with it. Could you please confirm which operating system you are working on? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

     

    You may also try resetting Illustrator preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

    For MAC 

    • Close all Adobe applications. 
    • Go to locations 
    • ~/Library/Caches 
    • ~/Library/Application Support/Adobe 
    • ~/Library/Preferences 
    • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings.old 
    • Launch Illustrator from the Creative Cloud. 

      

    For Windows 

    • Close all Adobe applications. 
    • Go to Location C:\Users\user\AppData\Roaming\Adobe 
    • Rename  Adobe Illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old and Adobe Illustrator 23 Settings.old 
    • Launch Illustrator from the Creative Cloud. 

     

    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

     

     

    Another possible issue could be Permissions errors on Illustrator preferences folders. Here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) are the steps to resolve that.

     

    Let us know if this information helps or you have any further questions. We'd be happy to assist.

     

     

    Regards,

    Srishti

    M
    Moein5E23
    Participant
    April 12, 2021

    don't work

    I can't appear my toolbar in illustrator 2021, in windows 10 ,2020

    no  web extensions

    no any recent changes made

    When did this start happening? alwayes 

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