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brigidc35803982
Participant
February 20, 2019
Question

Toolbar disappears every time I reopen Illustrator

  • February 20, 2019
  • 4 replies
  • 10364 views

Ever since I updated to the 2019 version of Adobe Illustrator I have not been able to save any of my toolbars. When I open a file, new or old, there is no toolbar, and if I try to select the "Advanced" or "Basic" toolbar option it says "Operation cannot complete because of an unknown error [cant]". Resetting the workspace doesn't help. I've been just remaking a custom toolbar every time I open Illustrator up again but it's getting pretty tiresome. Any idea how to fix this?

4 replies

A
alasdairh17643338
Participant
September 17, 2020

Hi Brigid!

 

I was having the exact same issue as you on my work laptop, but not on my home computer. I just want to say i got really frustrated reading other's replies below, telling you to just reset the pannels... as if that wouldn't be the first thing to try... Anyway, the way I was able to fix the issue was by un-installing and re-installing Illustrator. I still have no idea what caused it though.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 17, 2020

"telling you to just reset the pannels... as if that wouldn't be the first thing to try... "

 

It's not the first thing everyone does. And when we don't know what someone has tried already, then we go through the list of things to do.

lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
February 20, 2019

Hi there please check this video hope you understand your problem...Thanks

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
    barbara_a7746676
    Community Expert
    barbara_a7746676Community Expert
    Community Expert
    February 20, 2019

    Sounds like there may be a problem with the Illustrator installation.

    First try resetting preferences. How to set preferences in Illustrator

    If that doesn't work, try uninstall/reinstall Illustrator.

    If that doesn't work, try uninstall/reinstall using Adobe CC cleaner tool. Use the Creative Cloud Cleaner Tool to solve installation problems

    Daniel E Lane
    Daniel E Lane
    Inspiring
    February 20, 2019

    After you have created the toolbar, did you then save it and your layout as a custom workspace? I had something similar happening and it stopped once I made a custom workspace out of it.

    isabelc87156552
    isabelc87156552
    Participant
    July 29, 2019

    hi I am having the same issue, but my option to create a new workspace or reset my workspace are greyed out. Also all the defaults do nothing when I select them. I'm having to build my workspace from each individual window and bring back my toolbar and control panel everytime I open. Any thoughts?

      barbara_a7746676
      Community Expert
      barbara_a7746676Community Expert
      Community Expert
      July 30, 2019

      I cannot replicate this issue. Make sure that you have the most current update of Illustrator installed, Illustrator 23.0.3

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