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Steve25219687xhr4
Inspiring
October 27, 2023
Question

Toolbar disappears when clicked

  • October 27, 2023
  • 7 replies
  • 1121 views

Hi all, 

 

Since updating to Mac OS 14.1 (23B74). Whenever I click on the toolbar in Illustrator or Photoshop it disappears and also goes to the finder. Does anyone else have the same problem?

 

Kind regards,

 

Steve

    This topic has been closed for replies.

    7 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 10, 2023

    Hello everyone,

    We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


    Thanks,
    Anubhav

      B
      BBRcreative
      Participant
      November 7, 2023

      Same issue. I reinstalled Illustrator and Photoshop and reset preferences before seeing this post. Waiting for a fix. 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      November 3, 2023

      Hi @Steve25219687xhr4 @simonmountney @garyv9917596 @Annie32749325mzru @wendyh78079779,

       

      I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

       

      We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

       

      In the meantime, a potential workaround is to enable the application frame.
      Also, if you turn on the application frame, undock the toolbar by pulling it away from the frame, and then turn the application frame back off, that will work as well.

      However, I understand that this might not be an ideal solution.

       

      Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

       

      We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

       

      Best,
      Anshul Saini

        S
        simonmountney
        Participant
        November 1, 2023

        Hi Steve. I'm having the same problem as well. I will point out that it doesn't necessarily go to the Finder, it goes to whatever file or program may be underneath the toolbar.

        Photoshop 2023 and 2024 have this issue on my new Mac Studio that I received last week. My old iMac does not have this issue with Photoshop.

        Hopefully Adobe will fix this issue soon as I don't enjoy using the Application Frame either.

        garyv9917596
        garyv9917596
        Participant
        October 31, 2023

        This is happening to me, too. I have been using the Application Frame method but, like Steve, for me, it's not ideal.
        Hopefully, a fix is issued for this problem, soon.

          A
          Annie32749325mzru
          Participant
          October 29, 2023

          I'm having exactly same probelm. it's really really bugging me.

            W
            wendyh78079779
            Participant
            October 27, 2023

            Yes I'm having the same problem!

              S
              Steve25219687xhr4Author
              Inspiring
              October 27, 2023
              I have just tried it with the Application frame and it doesn't disappear. Not ideal as I don't really like the Application Frame on.

              Steve Vidler
              Studio Executive

              Office Depot
              t: 01202774443
              m:




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              W
              wendyh78079779
              Participant
              October 27, 2023

              brilliant, thank you for that, ditto to not ideal! thanks again.

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