Toolbox/Workspace changing every time Illustrator & InDesign is launched/open

[default_something]

please help,

everytime i open one of my Adobe app:(indesign, illustrator) my tooboxes are in a new place.

how do you make em stick to the same place. 

{Renamed by Moderator}

[Anubhav Majumder]

Hello @default_something,

Sorry to hear about the problem you are facing. I would request you to please share a few more details:

• OS and the exact version of Illustrator & InDesign
• When did your start facing this issue? Have there been some changes made recently to your computer like a System Update / Antivirus / Plug-ins?
• Are you facing this particular issue with new documents or all documents?
• Have you tried resetting the preferences? If not, please try resetting the preferences and share your observation with us:
  For InDesign: https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html
  For Illustrator: https://helpx.adobe.com/illustrator/using/setting-preferences.html
  
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign/ Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to hearing from you.

Thanks,

Anubhav

[default_something]

• OS : 12.0.1 but started on earlier version

• about 3-4 years ago

• its not about the documents is more about the UI. its happens when i open the app, the toolboxes are place new places.

• yes and updates and new computer and everything

[default_something]

here is a screendump from today when i open InDesign. you can clearly see the toolbox hidding in the upper right corner. The app open like this and i havent change screen or anything. plz help

[Anubhav Majumder]

Thanks for sharing the details. It looks like we need to troubleshoot this on a live session. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen ). The team here would be able to perform remote troubleshooting and assist you accordingly.

Regards,

Anubhav

[default_something]

your answer dident help. and your link is pointing in another direction

[Anshul_Saini]

Hi @default_something,

Sorry about that. Could you please click this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen and let me know what happens?
It should show a small chat window in the right corner. Type your issue there, and it will take you to one of our support representatives.

Regards,

Anshul Saini

[default_something]

the chat window helped. thanks