tools and controls disappear upon reopening illustrator

Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Dear forum, any idea why all controls and tools are gone every time I open Illustrator ( and indesign ) and have to be re-opened and arranged in the side panel windows again? - it seems like the software cannot remember how I arranged my tools from the previous session/works. 

help is much appreciated 🙂 

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Bug , Tools

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correct answers 1 Correct answer

Adobe Community Professional , Aug 01, 2022 Aug 01, 2022

Could be your preferences file. They can go corrupt. You could try: https://helpx.adobe.com/de/illustrator/kb/troubleshoot-preference-issues.html

 

If you reset the preferences, all your settings will be gone. You can preserve your preferences by renaming the preferences folder when Illustrator has been closed.

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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Could be your preferences file. They can go corrupt. You could try: https://helpx.adobe.com/de/illustrator/kb/troubleshoot-preference-issues.html

 

If you reset the preferences, all your settings will be gone. You can preserve your preferences by renaming the preferences folder when Illustrator has been closed.

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thank you very much, Monika - that did the trick simply 😄  have a nice day and thanks for the fast response - best regards from sune

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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And check if the apps have writing permissions.

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thanks Ton 🙂 - have a nice day

 

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