Tools in custom tool panel disappearing

[jeffg7228788]

I'm using Illustrator CC 2015. I created a custom tool panel with a selection of the 10 common tools I use. I've been using this instead of the default tool panel. But as I am working I'll notice one will not be there anymore. So I will open up the default tool panel and drag the one I want back over to my custom panel. Later it will happen again, sometimes the same tool goes missing, sometimes a different one. So far it has happened with selection tools, shape tools, and the eyedropper. It's happened multiple times in the course of a few hours. It's easy to replace the tools but it's happened enough that now it's distracting a stops my progress. Any ideas?

[Om Nath Jha]

Hi Jeff,

This one is hard to guess. I've not seen this kind of behavior. Do you have complete read write access to the machine you are working on? Is it a work computer or a personal one? Is there any third party app installed that might be conflicting with Illustrator like a plugin or an anti-virus? What is the OS running and the last thing, is there a specific reason not to upgrade to the latest CC 2017 version?

Regards,

Om

[musextr]

Such a problem exists in СС 2015 and СС 2017

Dear Ohmnath.

Steps to reproduce bug:

1. I open Illustrator CC 2017 (i downloaded try version) , i start customize panels and save as my workspace.

2. Close Programm and relaunch

3. All my panels (my Workspace) Disappeared (all collapsed), not opening (((

Results: I hoped that the panel retain their position after restart and all my panels will opened (not collapsed)

I delete CC 2017 and install CC 2014 and panels work perfect.

[Om Nath Jha]

Hi musextr,

I'll try to reproduce the steps you suggested and get back to you asap.

Regards,

Om

[musextr]

Dear Ohmnath. Where your answer ? It's been a long time, but there's still no answer.

Tools in custom tool panel disappearing (((

[Om Nath Jha]

Hi musextr,

Sorry for the delay in response. I did try the steps suggest by you and I did not face the issue reported by you. My tool panels remained the way I arranged them. I tried on a couple of systems and versions, but was not able to reproduce it.

I believe it could be something within your system that can be checked. You can contact our support here: support

Regards,

Om