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L
LongPig
Participant
May 10, 2021
Question

Tools not working in Illustrator CC

  • May 10, 2021
  • 2 replies
  • 2231 views

I've just noticed that in Illustrator 25.2.3 installed on my MacBook Pro running OS 11.3.1 that none of the tools are working property.

If I create a new document everything appears normal until I try and draw, move, select a tool etc. I get a pencil with a no-entry sign and a 'beep' every time I click in the document.

If I quit the app, it may work for a couple of clicks but then the dreaded pencil of doom reappears.

As I'm paying a hefty subscription for this suite, I expect it to work. Does anyone know what's happening? Thanks.

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2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 17, 2021

Hi there,

 

Sorry to hear about your experience. I agree with @Eugenio.NYC. Resetting preferences should help here.

Additionally, you may try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help.

 

Regards,

Ashutosh

    L
    LSPGraphics
    Participant
    May 25, 2023

    It's happening to me right now all of the sudden. REstarted. Reset preferences. Still doing it. It's a pencil with the slashed circle icon.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 25, 2023

    Exactly what are you trying to do?

    How did you create the document?

    WHich tool are you using?

    Eugenio.NYC
    Eugenio.NYC
    Participating Frequently
    May 10, 2021

    Hi, sorry about that

    I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

     

    Let me know if that works

      L
      LongPigAuthor
      Participant
      May 18, 2021

      Hi Eugenio. Annoyingly it didn't work. I still only get the crossed out pencil icon an all tool selections and a beep on clicking. Have reset preferences again and is now only giving me the eraser tool, no matter which tool is selected. It means I can't currently use Illustrator at all, which may mean Adobe is in breach of contract for supplying faulty goods.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 19, 2021

      Please show screenshots that include the layers panel.

       

      Does that happen in all files or just some? Also in a newly created file?

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