Touch mode not working properly in Illustrator on Lenovo Yoga C940-14IL

New Here ,
Aug 11, 2021 Aug 11, 2021

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Hi!


I've been trying to use touch mode with my Lenovo Yoga C940-14IL with no luck. In a previous update (2019–early 2021) this worked flawlessly, but for the last months, it does not.

Entering touch mode–and using the brush tool–an «x» appears over the pen symbol when approaching the screen. No drawing happens, but I will sometimes succeed in creating small dots. Sometimes I also create lines, but this is not consistent, and they don't show up until after the drawing motion with Real-time is completed.

I have Adobe Illustrator, Windows, and any pen drivers fully updated.
I have both enabled Real-time drawing and editing», resulting in the «x»-symbol over the brush cursor disappearing, but this does not change the erroneous behavior of the tool.

 

If I am not in touch mode the brush mode works well, but it is much less practical as you lose all touch controls.

The behavior is shown in the following video.

 

 

{Renmaed by MOD}

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi there,

 

Sorry to hear about this trouble. Could you please share a few more details like:

  • The exact version of Illustrator
  • Were there any changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
  • Does reinstalling/ disabling-enabling the touch screen driver from the control panel (https://support.lenovo.com/kr/en/solutions/ht502617) helps to resolve the issue?
  • Please check does it works properly if you roll back to the previous version of Illustrator now?

 

Also, you may try running the app in Safe Mode & Hidden Admin account and share your observation with us.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Mar 25, 2022 Mar 25, 2022

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I'm having the same issue with Illustrator. I've used other apps and it's not a problem. 

quote

Hi there,

 

Sorry to hear about this trouble. Could you please share a few more details like:

  • The exact version of Illustrator
  • Were there any changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
  • Does reinstalling/ disabling-enabling the touch screen driver from the control panel (https://support.lenovo.com/kr/en/solutions/ht502617) helps to resolve the issue?
  • Please check does it works properly if you roll back to the previous version of Illustrator now?

 

Also, you may try running the app in Safe Mode & Hidden Admin account and share your observation with us.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini


By @Anshul_Saini

 

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