Transparent PNG background is black on PC, not MAC

[amyr41194017]

Hi All

I recently provided logos to a client and for the first time, the trans PNG files are coming up with black backgrounds for them (not transparent).

They are on PCs. When they attach the file to me, it comes up as transparent on my Mac.

I exported using the Asset Export panel, selecting PNG and background colour 'transparent'.

Help, i'm stumped!

[Mylenium]

Exact settings, screenshots, System info, info on what they are using to view and use those files. Sust saying that it doesn't work is not useful. For all we know they are dumping this in some old version of Internet Explorer and then of course it inevitably would not work.

Mylenium

[servitor · Accepted solution]

Windows 10 Photos Program uses a default black background for .png files.

[Willi Adelberger]

What is the purpose you have provided the file for?

If this is for the web and office, PNG might be ok. But if they want to print it, save as PDF/X-4 and use that.

[amyr41194017]

Hi Will

I've given them various formats for different uses. These PNG formats are for the web and office.

[Burnstuff]

Hey,

I have the same issue, except that I'm on a windows 10 computer, using Illustrator to save an image with a transparent background. It looks great in applications and websites, and in Illustrator, but when I view it in windows or use it to be a desktop background, the transparency becomes a black background. Super frustrating. I've been googling it for a while and have not found a solution.  Would be very grateful for any help.

[Monika Gause]

If it works everywhere then why bother that Windows can't deal with it?

[Test Screen Name]

This seems to be what Windows does for wallpaper. Normal. In other cases you aren’t viewing in Windows but with an app. Change app if it doesn’t work.

[Dianabo2]

I would like a fix also. I don't have this happen to every png file but If I'm selling png art I can't have the icon look black even if it works when used.