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Participant
October 12, 2021
Question

Trial Version payment

  • October 12, 2021
  • 1 reply
  • 95 views
Trial version users complain about not being able to get the fee back in case of cancellation. Is this true?
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1 reply

John Waller
Community Expert
Community Expert
October 12, 2021

The trial period is 7 days. Cancel within your trial period and you won't be charged.

 

How to cancel

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Once you've subscribed, Adobe has a clear cancellation and refund policy

https://www.adobe.com/legal/subscription-terms.html

 

"Cancellation Terms
You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

 

Follow those time frames and you'll be refunded.