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Inspiring
September 14, 2024
Question

Trying to save a new file I have been working on, and get "Cannot find file" when I save.

  • September 14, 2024
  • 1 reply
  • 1766 views

I am unable to save something I have been working on, due to the very odd message of "cannot find file".

Not sure what file it would need to find, when I am trying to save a new file, but upshot is I cannot exit illustator witthout losing all my work.

 

The results I found were all from at least 3 years ago and were not solutions (save as PDF first, change colour mode first etc)

Any ideas, this is pretty bad that you can't save your work...

1 reply

creative explorer
Community Expert
Community Expert
September 15, 2024

@wcn_dave sorry to hear that you are having. I can only imagine all this work and then you can't save. Honestly, I would be pullin my hair out or swearing at my screen! So, you have already tried 'save as PDF first, change colour mode first etc' but no avail!

How are you saving your files? To the Cloud or Computer?


First, of all, can you 'Select All' and 'Copy' and then it create a new document and paste it in. Re-name this file with NO spaces (only hyphens and underscores) and also avoid using special characters like slashes, backslashes, colons, or question marks in the file name. And try saving (Save As) to your computer as either AI, EPS or SVG? 


What version of Adobe Illustrator are you using? If it's 2023 or 2024 that should be fine. Don't bother using the Illustrator Beta. Sometimes updates often include bug fixes and improvements. Try to use the latest version of Illustrator if possible. 

Try that first....Normally I would say reset your preferences, but since we want to try and save your files versus losin all your work....do what ever you can. 

if that still fails....try 'Exporting' your file as a 'SVG'

 


Hopefully one of these works for you!

m
wcn_daveAuthor
Inspiring
September 15, 2024

I am doing save as illustrator file.

I tried doing export - no luck

tried copy to new file and save - same thing

I started recording a video of what was happening to show you, and the save as suddenly worked.

I don't know why, but the adobe software is pretty flakey like this, across all products... very frustrating!

 

Thanks anyway.

 

wcn_daveAuthor
Inspiring
April 22, 2025

Hi @wcn_dave,

 

I would recommend trying a reset of Illustrator’s preferences. You can follow the steps in this guide: https://adobe.ly/4jo5XU3. Just be sure to back up your current preferences first, so you don’t lose any custom settings.

If the problem still comes up after that, it might help to completely uninstall Illustrator using the Creative Cloud Cleaner Tool: https://adobe.ly/3GiBdFg and then reinstall a fresh copy.

 

Keep me posted on how it goes.

Abhishek


This has been going on for over a year now, in which time I have completely re-installed my computer...