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nerdygoggles
Participant
March 8, 2017
Question

Two urgent problems, help please!

  • March 8, 2017
  • 1 reply
  • 461 views

I've been using Illustrator to make commissioned logos for a client and the first one was fine, but now problems are arising. The first logo features three silhouettes of dancers. When the client asked if she could have separate files of each silhouette on transparent backgrounds, I did so by making the rest of the logo invisible and sent her the files, but despite them working perfectly on my computer she says that when she opens them, the entire logo shows up instead of just the visible layer. I can't figure out why it would do this, or whether she's just opening the wrong file because the problem doesn't show up on my macbook at all.

A second logo I'm making for her is causing equal problems if not more concerning. It requires tracing over a reference image (the original logo of hers which I'm fixing) but despite trying everything that comes to mind, it won't allow me to use the paintbrush. I've restarted the program, checked that all layers are unlocked, the right layer is selected, a brush and colour are selected, I can't figure out what's wrong with it. Hopefully someone will know because right now this work should have ideally been completed already and I can't keep the client waiting too long.

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1 reply

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
March 8, 2017

first: what kind if file did you send her and what software is she using to open it?

second: i'm guessing you directly opened a raster image file in illustrator? in this case you cannot use the brush tool without first adding a brush to the file (brushes panel menu > new brush). if you instead place the file in a new illustrator document, you will have access to whatever brushes are present in the document profile you used at the outset.

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nerdygogglesAuthor
Participant
March 8, 2017

Hi thank you for replying so fast! After trying to research which file types to use as I'm not all that familiar with Illustrator, I had them as PDFs so that they'd keep the transparency and be vector images that could be resized. Admittedly I'm really not great with file types. I tested the first logo this way and it was fine, and the logo itself has had no problems but for some reason when I used the same method to save individual layers (making the rest invisible), I've heard back that the whole logo is showing up despite as I said it not doing that on my computer. I asked if she was definitely opening it properly and she said yes, though she didn't state how exactly she was opening it. Sadly without meaning to be rude the client is a little bit disorganised at times and has a habit of springing deadlines on me, accidentally withholding information or in this case failing to let me know when I could possibly go to her and have a look at her computer.

As for the second, the raster file might be the problem, yes! I'll give that a go, thank you

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
March 8, 2017

so you first hide irrelevant layers in illustrator, then Save As > PDF? and things look as they should to you in illustrator/acrobat?

i don't see how she would be able to see hidden layers without unhiding them manually in acrobat or illustrator..

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