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Michaela355458799sk7
Participant
August 12, 2024
Answered

UI Glitches (Random values stuck on screen)

  • August 12, 2024
  • 3 replies
  • 647 views

I have these random values (see image below) that are constantly displayed on my screen after opening illustrator. The values stay stuck on the screen no matter what I do even when opening other browsers. The only way to get rid of them is restarting my laptop but this doesnt help as they just reappaear when I open illustrator again. Would appreciate any help, thanks.

 

 

This topic has been closed for replies.
Correct answer julie_1151
MAC User: Thank you. 1. I logged off as my usual user and logged back on as a guest user for just a few seconds. I didn't have to launch any programs except Safari. 2. I restarted and logged back on under my usual user. Result: The random measurements were gone. JULIE MONTES SENIOR GRAPHIC DESIGNER | CREATIVE SERVICES KPIX-TV KBCW-TV SAN FRANCISCO | CBS NEWS BAY AREA [personal info removed by mod]

3 replies

J
julie_1151
Participant
September 3, 2024

I'm having the same issue, has there been a resolution to get rid of it?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 3, 2024

Hello @julie_1151,


We understand how frustrating technical issues can be. Could you please try the suggestions mentioned earlier to see if they resolve the issue? If the problem continues, kindly provide the details I requested so we can check it with the team.

I look forward to your response.


Thanks,
Anubhav

J
julie_1151Correct answer
Participant
September 3, 2024
MAC User: Thank you. 1. I logged off as my usual user and logged back on as a guest user for just a few seconds. I didn't have to launch any programs except Safari. 2. I restarted and logged back on under my usual user. Result: The random measurements were gone. JULIE MONTES SENIOR GRAPHIC DESIGNER | CREATIVE SERVICES KPIX-TV KBCW-TV SAN FRANCISCO | CBS NEWS BAY AREA [personal info removed by mod]
J
jade3200
Participant
August 22, 2024

Did you ever figure it out? It's driving me crazy

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 22, 2024

Hello @jade3200,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared above and let us know if they help? If not, kindly share more details, like the exact version of the OS/Illustrator, whether Illustrator behaves this way with all files, and a screen recording of the problem (https://adobe.ly/3yPhZDJ), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 12, 2024

Hello @Michaela355458799sk7,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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