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UI Graphical Glitches in last 2 versions of illustrator

New Here ,
Jan 23, 2023 Jan 23, 2023

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Attached PC specs. Having the same problem on 2 machines with the last 2 versions of illustrator.

The UI will become corrupt. Not pictured, but the control bar at the top where we show our transform will be jumbled.

 

We can restore the UI by minimizing, but it usually corrupts again right away with any use.

 

Thanks for any help!

 

Screenshot 2023-01-20 154024.png

 

 

 

Screenshot 2023-01-23 094750.png

This is happening on multiple computers here.

 

sglitch_Illustrator.png

 

 

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , Jan 23, 2023 Jan 23, 2023

Check your Graphics Card for updates or you can go into Preferences/Performance and turn off GPU.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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Check your Graphics Card for updates or you can go into Preferences/Performance and turn off GPU.

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New Here ,
Jan 23, 2023 Jan 23, 2023

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GPU  acceleration didn't seem to have an effect on the UI display.

 

I am updating the GPU drivers. Will report back

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hello @ryancloud,

 

Sorry to hear about this experience. I hope the suggestions shared by Kevin helped resolve the problem. If not, kindly try resetting your Display Settings to use the Default Resolution and Scaling and then relaunching Illustrator to check if it helps.

 

If the issue persists, kindly share some more information, like the exact version of the OS and Illustrator installed on your computer, system configuration (CPU/GPU/Memory/Display Monitors used), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I will try resetting those display options. We do use 175% scaling I believe

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New Here ,
Jan 27, 2023 Jan 27, 2023

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LATEST

Between updating everything possible and changing scaling, I think the issue has been resolved. Thanks all!

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