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Participant
May 30, 2022
Answered

Unable to access hands-on tutorials in Illustrator

  • May 30, 2022
  • 1 reply
  • 2718 views

Hi. I was going through the hands-on tutorials last week, and when I opened Illustrator, intending to continue, I was unable to access them. They are visible on the home screen (see first screenshot), but when I click on one, it opens a blank canvas and the window where the tutorial information should be instead says "Couldn't load content" (second screenshot). If I try to access the hands-on tutorials through the Discover Panel, the option for "hands-on tutorials" is listed under Browse, but clicking on it leads to a blank screen/empty list (third screenshot.)

I am connected to the internet, I've tried closing and relaunching Illustrator, and the tutorials on the website don't include the hands-on tutorials. Can someone please help me get back to those tutorials?

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Correct answer Anubhav M

Hello @Miss_Eclectic,

 

Sorry to hear about this experience. I would request you to please try the suggestions shared in this community post and share your observations: https://community.adobe.com/t5/photoshop-ecosystem-discussions/hands-on-tutorial-not-working/td-p/11614576.

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 31, 2022

Hello @Miss_Eclectic,

 

Sorry to hear about this experience. I would request you to please try the suggestions shared in this community post and share your observations: https://community.adobe.com/t5/photoshop-ecosystem-discussions/hands-on-tutorial-not-working/td-p/11614576.

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

Participant
May 31, 2022

Deleting the UXP folder, then uninstalling and reinstalling from the Creative Cloud app seems to have resolved the issue.