I have been experiencing a similar issue. I have a lab (Windows based for purposes of this conversation) and all of my students have access to the Creative Cloud and all of the apps. I have been using the initial Hands-On Tutorials (Help > Hands-On Tutorials...) and things were great for a week or so. As of November 15, 2021, I had several students who were no longer able to access these tutorials. Whenever they would access Help > Hands-On Tutorials... the Adobe window would open, but there would not be any of those tutorials. There were other tutorials that were available, but none in that window and none were the Hands-On variety.
Together with a friend and tech here at the school, we believe that we have this issue resolved. Perhaps this is not the cleanest solution, but it does work!
We discovered that there were 4 files (likely just one of the four,) that was being either corrupted or not properly updated. We tried many different solutions. Using the same machine:
- we tried multiple users. The issue was localized to a particular user
- we tried uninstalling and reinstalling Photoshop. That did not resolve the issue
- we tried (obviously) rebooting, logging off/on, etc. No change.
- we also tried the Ctrl-Shift-Alt start to reset Photoshop settings. No change.
When we tried to run Photoshop as an Admin, we noticed that there was a Microsoft Edge error that came up and this pointed us to a directory where it could not write due to a permissions issue.
Upon further exploration, we drilled down into the suspect directory and then watched as Photoshop started. As soon as we selected Hands-On tutorials, we noticed that four new files were created. These are created only once. We ran the tutorials again and the time stamp never changed on these files. Now, as to why this is happening and whether or not this is a clean solution, I can't say, but it is working.
Solution:
We wrote 2 different scripts -- 1 that would delete the entire directory instruction and another that would delete only the four suspect files.
Here is the directory path:
c:\users\%username%\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23
The four files each stated with the word "Functional"
I cannot with certainty say what is happening here and I post this as a temporary solution for those who may also be experiencing the same. As Adobe rebuilds this structure each time the program starts, I have not seen any downside...yet!
The batch script that we wrote looks like the following:
rd /s C:\Users\%username%\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23
This can be run from the command line or as a batch script (.bat)
rd - remove directory
/s - silent mode so no questions are asked
%username% - allows us to use the same script across multiple computers for those student profiles having the issue
I would love to hear feedback and should an Adobe tech wish to jump in...you have my full attention!
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