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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 27, 2024

Hello @Nouha358113659ioe,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 7, 2024

What happens if you click on the go to home screen, do these options come up?

 

Have you tried restarting your computer and checking that Adobe Cloud is up & running? 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 7, 2024

Hello @Nouha358113659ioe,

We understand that technical issues can be frustrating. I hope Mike and Monika's suggestions helped resolve the problem. If not, kindly try running Illustrator under Safe Mode (Windows / macOS) and sharing your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 6, 2024

Do you have antivirus or something blocking website traffic? Maybe Little Snitch or the like?

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