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Hi, Does anyone have any idea how to resolve this issue?
The laptop is running Windows 7 with an SP1 update, it suddenly stops working and starts to prompt this out. When we tried to re-activate it again, it won't work.
If you are connected to the internet, you can try this:
For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.
Excerpt from this post by Jeff A Wright,
Hi jacob, Thanks for the guide. I'll check it out, but i have a sad news to mention. I do not have the account that the license is tied to, which i can deactivate from the management side.
You can activate on two PCs, and espectally since it is a reactivation, I believe no deactivation is needed.
In any case, I believe our Adobe friends can help you with it.
If there are issues with account/licence, ultimately you can try to contact the Adobe support team at https://helpx.adobe.com/contact.html, and if needed you can request to be put in contact with the Adobe Genuine team.
i did look for the support, but they replied that since this version is too old. They no longer supports it.
I believe they are wrong: activation is still (I presume) a service for perpetual licences down to CS4.
But maybe it is worth trying this to start with,
Apologies for the late reply, was occupied recently.
Here is the results of the troubleshoot. there is an offline activation guide that i saw, will try that out and see.