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unable to create a new file in illustrator 2023

New Here ,
Oct 19, 2022 Oct 19, 2022

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hello everyone, I really need your help.

my illustrator cant create a new file, before searching the adobe support community i updated my illlustrator to 2023 version thinking it would help; but it didnt so i searched the community and found a few answers such as going to perferences > general > use legacy file new 

it kind of worked to create a new file but I had a problem with saving the file. also the home screen of illustrator when starting the application is still blank.

 

is there any answer to these issues ? 

 

thank you.

TOPICS
Bug , Draw and design , Feature request , How to , Import and export , Print and publish , Sync and storage , Third party plugins , Type

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correct answers 1 Correct answer

Adobe Employee , Oct 19, 2022 Oct 19, 2022

Hello @Tamara5FD5,

 

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

 

  1. Close all Adobe applications.
  2.  Rename the UXP folder to UXP.old from the following locations:
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

  3. Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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Hmmm, I can't even open it after updating! 

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hello @vovisiting,

 

Sorry to hear about this experience. Would you mind trying the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

If the issue persists, kindly share the error message (if any) while trying to launch Illustrator and the exact version of the OS and Illustrator installer on your computer.

 

Looking forward to your response.


Thanks,

Anubhav

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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Thanks for replying Anubhav; I did finally get it to start - so all is good! ❤️ 

 

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Did you reset the preferences?

 

Which system is it?

Are any third party plugins installed?

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hello @Tamara5FD5,

 

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

 

  1. Close all Adobe applications.
  2.  Rename the UXP folder to UXP.old from the following locations:
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

  3. Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Oct 20, 2022 Oct 20, 2022

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thanks for rreplying, its now working as it should. thank you very much 🙂

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