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Tamara5FD5
Participant
October 19, 2022
Answered

unable to create a new file in illustrator 2023

  • October 19, 2022
  • 3 replies
  • 13814 views

hello everyone, I really need your help.

my illustrator cant create a new file, before searching the adobe support community i updated my illlustrator to 2023 version thinking it would help; but it didnt so i searched the community and found a few answers such as going to perferences > general > use legacy file new 

it kind of worked to create a new file but I had a problem with saving the file. also the home screen of illustrator when starting the application is still blank.

 

is there any answer to these issues ? 

 

thank you.

Correct answer Anubhav M

Hello @Tamara5FD5,

 

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

 

  1. Close all Adobe applications.
  2.  Rename the UXP folder to UXP.old from the following locations:
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

  3. Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

3 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
October 19, 2022

Hello @Tamara5FD5,

 

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

 

  1. Close all Adobe applications.
  2.  Rename the UXP folder to UXP.old from the following locations:
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

  3. Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

    T
    Tamara5FD5Author
    Participant
    October 20, 2022

    thanks for rreplying, its now working as it should. thank you very much 🙂

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 19, 2022

      Did you reset the preferences?

       

      Which system is it?

      Are any third party plugins installed?

        vovisiting
        vovisiting
        Participant
        October 19, 2022

        Hmmm, I can't even open it after updating! 

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          October 19, 2022

          Hello @vovisiting,

           

          Sorry to hear about this experience. Would you mind trying the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

           

          If the issue persists, kindly share the error message (if any) while trying to launch Illustrator and the exact version of the OS and Illustrator installer on your computer.

           

          Looking forward to your response.


          Thanks,

          Anubhav

            vovisiting
            vovisiting
            Participant
            October 19, 2022

            Thanks for replying Anubhav; I did finally get it to start - so all is good! ❤️ 

             

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