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unable to create Mockup in Illustrator beta stuck at adding mockup components

New Here ,
Oct 12, 2023 Oct 12, 2023

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Hello! I have installed Adobe Illustrator Beta and have been trying to create mockups. I put in my image, then a vectorized logo I created ontop. I select both images and go to object, mockup, make, but this is the screen that pops up. It is stuck on this screen everytime and was looking for a solution thank you! 

 

I have attatched a screenshot.Screenshot 2023-10-12 at 4.19.25 PM.png

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Explorer ,
Oct 12, 2023 Oct 12, 2023

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Oh wow! I did not know there was a make mock up option! that is awesome!

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Is your internet connection working?

Maybe too aggressive firewall in place?

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Hello, @Leanne32891239grzp,

 

Thanks for reaching out. It seems like you're encountering an issue while using the Adobe Illustrator Beta for creating mockups. The screenshot you've provided indicates that the application might be trying to download additional components needed for the mockup feature.

 

Anshul_Saini_0-1697491099799.png

 

Here are a couple of suggestions to try and resolve this issue:

  • Internet Connection: Make sure you have a stable and active internet connection. Sometimes, a slow or interrupted connection can cause the application to hang while trying to download the necessary components.

  • Allow Time to Download: If your internet connection is working well, give Illustrator some time to complete the download. The download speed can vary depending on the size of the components and your network speed.

  • Update Your Beta Version: If you've been using an older version of the beta, try updating to the latest version. Updates often include bug fixes and improvements.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Best,
Anshul Saini

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New Here ,
Jan 31, 2024 Jan 31, 2024

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'Mockup won't work - (not grayed out) Brand new mac pro w/ M3, everything works in beta ai but can't get Mockup to work. . been two days and it still says   'Adding Mockup components' - Thanks in advance

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Please tell us your version and system and also the region you're in.

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New Here ,
Feb 13, 2024 Feb 13, 2024

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Hi I have the same exact problem (France) 

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New Here ,
Mar 14, 2024 Mar 14, 2024

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Same for me, France as well ...

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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Are you using it in the beta or in the released version?

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