Unable to download cloud documents

Forum|Forum|1 year ago
September 7, 2024
2 replies
1438 views

Hey Community,
After multiple hours of attempts, I struggle to get access to an illustrator project.

I tried to load it in Illustrator, it fails. I tried to access it via the cloud version of Illustrator, it fails. I tried to download from cloud document, it either fails, or manage to download a 0kb file. Sometimes I get 'download failed', or 'export failed' errors.

I trieds both on Mac and Windows, in different browsers, CC app and Illustrators.

Help ;(

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patrykh7308009

Participant

same here, every file i download from adobe has 0 B

Anubhav M

Community Manager

Hello @patrykh7308009,

I'm sorry to hear that. Would you mind sharing a public link to the Cloud Document you're having trouble with so we can check it on our end?

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav M

Community Manager

it's already turned on https://alpha.photoshop.adobe.com/id/urn:aaid:sc:US:2b263d8f-caf8-4c38-8c9f-c379995dd8b1

Hello @patrykh7308009,

Thanks for confirming. I could download the file as a PSD using the link provided. Would you mind using a different web browser/device to access the link and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav