Unable to find the UI Scaling option in preferences on Illustrator 2019 on Windows 10

[kathleenc85146714]

Having issues with 2019 version while using hotdoor CADtools.  Viewed great with 2018, but in 2019, it's too tiny to read.  Solution I am given is to go to Preferences>User Interface and up the scale.  And I'm shown the screenshot on the left for the adjustment scale.  However, my AI has the screen on the right.  Why is this?  Running Windows 10 Pro / 64-bit.   

screen techs say I should haveUI screen I do have

{Renamed by MOD}

[Monika Gause]

Your screen is too small. UI scale only appears for screens with a certain sze.

[kathleenc85146714]

Is this because I use Portrait instead of Landscape for my screens?

[Monika Gause]

I don't know if that matters.

[kathleenc85146714]

I have a 27" screen. Too small?

[Monika Gause]

Which resolution is set up?

[kathleenc85146714]

1080 x 1920

[Monika Gause]

OK, thank you. That's interesting: This resolution should give you the UI scaling. But then maybe the vertical setup is actually the main factor here. Please post this as a bug/feature to http://illustrator.uservoice.com

[Srishti Bali]

Hi Kathleen,

Sorry to hear about the issues you are facing with Illustrator UI scaling. I would request if you can try the following steps and share your observations:

• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

• If you remove Hotdoor CADtools plugin, you get UI scalling settings?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Regards,

Srishti

[kathleenc85146714]

Thank you for the suggestions. I have already done the following, multiple times: 1) Uninstalled Illustrator, including preferences. Restarted computer. Reinstalled Illustrator. No change. 2) Deleted HotDoor CADtools following tech support from HotDoor. Uninstalled Illustrator, including preferences. Restarted. Reinstalled Illustrator. Reinstalled CADtools. For a brief time, the CADtools were properly sized. Set my preferences and closed Illustrator. Next time I opened AI, the CADtools were shrunk again. Closed the program. 3) The following day I opened AI…the startup ran fine, then when it was time for Illustrator to open, there was nothing but the CADtools box. Couldn’t close the program – even with Task Manager. Had to force computer to shut down. After about 4 times of this happening I started reaching out to HotDoor and Adobe for help. Then I, once again, deleted CADtools and uninstalled Illustrator. I checked Program Files and found there were still folders for Illustrator, so deleted those. When I reinstalled Illustrator, I went online for the Illustrator download instead of using my Creative Cloud app. Illustrator appearance hasn’t changed, nor did it fix the shrunken CADtools box, but I decided I needed the CADtools, so I would have to continue squinting to see the icons. CADtools worked perfectly fine with Illustrator 2018. It has never been right with 2019 version, so I ran the 2018 with CADtools when I was doing schematics, and 2019 when I was doing graphics. I have never had the slide scale with Illustrator 2019, neither with CADtools installed or not. Modifying the slide scale is the first suggestion HotDoor techs gave, followed by enlarging screen scale (not happening! I need every inch of both monitors to work efficiently). My company oversees updates to my computer and changes to software, so I cannot answer whether changes were made. I know I had a Microsoft Windows update at home last week that wiped out my computer desktop for three days, then magically returned. I figure I have computer gremlins hovering for some reason. Thanks for any help you can provide.