Unable to generate vectors - Check your Internet

[cft_9458]

Hello sir, I'm facing a problem of Generative AI doesn’t work. My internet connection is fine. But i can't generate any image. please solve this. here is the screenshot

[Monika Gause]

Can you please check out these: https://helpx.adobe.com/ie/firefly/kb/firefly-issues-and-errors.html 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Anubhav M]

Hello @cft_9458,

I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly check if you have any VPN/Antivirus software enabled and temporarily disable them to see if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

[tumpasaha]

I have no vpn/anti virus software, I have disable this

[Anubhav M]

Hello @tumpasaha,

Thanks for sharing the details. Kindly allow me some time to check this with the team. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Bera35005021f6ve]

I'm having the same problem, it said I'm writing something against the rules, I just wrote "kaffir lime leaf".  Wrote several variations to try and see which word it was but i can't pinpoint it.

[droopydog500]

Hello @Bera35005021f6ve,

Thank you for your message. I am sorry you are having this problem. Your problem is different than the problem the original poster is having. It is most likely that the first word in your prompt is generating the error as that word in another context is considered offensive by many people. You might want to try a synonym such as "southeast asian lime leaves".

Thanks,
    droopy

[Bera35005021f6ve]

Thank you so much, English is not my first language, I am very sorry for the mistake.