Unable to generate vectors - Check your Internet

[cft_9458]

Hello sir, I'm facing a problem of Generative AI doesn’t work. My internet connection is fine. But i can't generate any image. please solve this. here is the screenshot

[Monika Gause]

Can you please check out these: https://helpx.adobe.com/ie/firefly/kb/firefly-issues-and-errors.html 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Anubhav M]

Hello @cft_9458,

I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly check if you have any VPN/Antivirus software enabled and temporarily disable them to see if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav