unable to install any adobe product

[AsmaZadjali]

hello everyone,

i just updated my iMAC to macOS Catalina v 10.15.2 and purchased adobe (photoshop, illustrator and Indesign).

my problem is that i can't install any of this products in my iMAC and am not geting any error but the installation is stack on 10.3% for an hour now. photo attached.

cloud anyone help me on this probelm.

best regards.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble you are facing with Illustrator. I would request if you can try the steps suggested on the below help article:

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

If you are still facing the issue, you can try the steps suggested in this discussion:

https://community.adobe.com/t5/get-started/creative-cloud-desktop-app-installer-is-stuck/td-p/904035...

Regards

Rishabh

[Jacob Bugge]

Asma,

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html