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AsmaZadjali
Participant
January 8, 2020
질문

unable to install any adobe product

  • January 8, 2020
  • 2 답변들
  • 418 조회

hello everyone,

i just updated my iMAC to macOS Catalina v 10.15.2 and purchased adobe (photoshop, illustrator and Indesign).

my problem is that i can't install any of this products in my iMAC and am not geting any error but the installation is stack on 10.3% for an hour now. photo attached.

cloud anyone help me on this probelm.

 

best regards.

 

이 주제는 답변이 닫혔습니다.

2 답변

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
January 8, 2020

Asma,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
January 8, 2020

Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I would request if you can try the steps suggested on the below help article:

 

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

If you are still facing the issue, you can try the steps suggested in this discussion:

 

https://community.adobe.com/t5/get-started/creative-cloud-desktop-app-installer-is-stuck/td-p/9040351

 

Regards

Rishabh

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