Skip to main content
Participant
November 2, 2021
Question

Unable to Launch Adobe Illustrator 2022 on Windows 10

  • November 2, 2021
  • 5 replies
  • 1753 views

I've been trying to launch Illustrator 2022 after trying so many things. 

 

It doesn't even bring up a loading screen, my mouse icon has the loading symbol for a few seconds, stops and then nothing happens after that.

 

Any suggestions?

This topic has been closed for replies.

5 replies

Participant
March 14, 2022

CLASS ACTION LAWSUIT IS MY ANSWER

 

Participant
January 13, 2022

I have run into this issue as well after updating to 26.0.2.

Windows 10, Windows Defender (no Trend antivirus), etc. Whether through shortcuts, the exe, or creative cloud, all methods launch illustrator into the background (no loading window or GUI at all, with very high CPU load).

 

The only thing that works for me is to launch illustrator with administrator rights (right click -> Run as Administrator).

 

Doing this, it loads absolutely fine. It looks like the app is trying to write files it doesn't have permission to on startup (which might also be what's triggering antivirus on it).

italosan
Community Expert
Community Expert
January 18, 2022

Hi, have you tried doing a fresh install of Adobe Illustrator?

Anshul_Saini
Community Manager
Community Manager
November 28, 2021

Hi @default64vzz1e0xpuw,

 

Sorry to hear about this trouble. This is has been reported by a few other users as well, and it was found due to the conflict with Trend Micro Antivirus.

Do you have this Anti-Virus installed on your machine? If yes, please make sure that Illustrator is added as an exception in the app settings. I hope it helps!

 

Regards,

Anshul Saini

 

italosan
Community Expert
Community Expert
November 25, 2021

Hi, do you still need help? Has your problem been solved? Keep us updated

italosan
Community Expert
Community Expert
November 2, 2021

Hi, have you tried uninstalling Adobe Illustratr via Creative Cloud Cleaner tool? This will also delete any corrupt files. Once finished, install Adobe Illustrator again and see if the problem persists.